How to Facilitate LEGO Serious Play Online – #FacWeek Foreword

How to Facilitate LEGO® Serious Play® Online

Welcome to International Facilitation Week 2020, starting today! #FacWeek

This year I am pleased to join with Sean Blair CPF in launching his new book, for which I am pleased to have contributed the Foreword, below.

Join Sean and me if you can at this year’s online IAF England & Wales Annual Conference, in which he will be leading a session The story of how LEGO® Serious Play®, a face-to-face method went #Online and I shall be co-hosting this month’s UK & Ireland facilitators virtual coffee meetup #IAFmeetup – all welcome!

Also this week, on Thursday I shall be leading Facilitation Competencies for Agilists with fellow ICA:UK ToP trainer Megan Evans part of Agile Tour London 2020.  And of course I shall be tweeting @FacWeek!

How will you celebrate and promote the power of facilitation this year? Check out the global schedule of events at www.facweek.org, and you will not be left short of ideas!


I started out as a facilitator in 1986, with my first training in the ICA ‘Technology of Participation’ (ToP) methodology that has been my facilitation speciality ever since.

I have been providing facilitation and facilitation training professionally to a wide range of clients since 1997, became a Certified™ Professional Facilitator (CPF) of the International Association of Facilitators in 2008 and was inducted into the IAF Hall of Fame in 2014, then became CPF | Master this year in 2020.

All of this time I have worked remotely, in and with geographically distributed groups, as well as face-to-face. I have been using online technology in this work for as long as it has been available.

I have never sought to make online facilitation a particular speciality, however – until now, of course. I have not made LEGO® Serious Play® a speciality either, in spite of having enjoyed a long and distinguished early childhood career in LEGO®!

I believe that a facilitator is first a facilitator, and only second an online facilitator or a LEGO Serious Play facilitator. I believe that the keys to mastering facilitation lie in the values and the stance of the facilitator, the competencies and the disciplines, rather than the space or the platform, the methods or the tools.

Nevertheless, I am excited to commend to you this book ‘How To Facilitate Meetings & Workshops Using The LEGO® Serious Play® Method Online’. Here are three reasons why.

I know Sean, and that he is a competent, experienced and accomplished facilitator. Questions are the primary tool of every facilitator, and I know that he asks good questions and that he asks them well. In an early meetup of IAF England & Wales, in London in perhaps 2013, he posed the question: “Is there such a thing as a universal principle of facilitation?”

It didn’t take me long to think and respond that, in my own facilitation at least, there is certainly something approaching that – the ‘ORID’ model underlies of the ToP Focused Conversation method and the ToP methodology as a whole.

I know that Sean has since integrated this approach in his practice, and in his previous book ‘Mastering The LEGO Serious Play Method’. I was sufficiently inspired by the metaphor of ORID as a universal principle that I blogged about it then and have used it in my training ever since.

Many facilitators have rapidly developed a speciality in working online this year, as Sean and I have as well. Some have done so more quickly and easily than others, and some with greater enthusiasm. Most, in my experience, have had reservations about some of the very real limitations of online facilitation. Only recently I think more of us are becoming belatedly more aware of some equally real limitations of face-to-face, and some real advantages of working online.

So, it is not only LEGO Serious Play practitioners that might take heart and find inspiration in the many innovations that Sean shares in this book. There is much here for all of us to learn from – not least, the rigour and creativity with which he has designed ‘a digital process that uses bricks’ [substitute your preferred tool or method here] ‘rather than an analogue process poorly rendered online’.

I’ve heard it said that, in online facilitation, every participant brings their share of the meeting room with them. This is a challenge for LEGO Serious Play practitioners perhaps more than most, and one to which this book rises admirably.

As Sean makes clear in his Guiding Principles, success in achieving outcomes rather than just engagement through facilitation comes largely from the planning and preparation, and from the capacity to divert nimbly from the plan when the moment requires improvisation.

All of this can be considerably more complex and difficult online than face-to-face. So, if this is what can be done with LEGO Serious Play, think what else can be possible online!

Finally, we are in the midst of a climate emergency, as well as a public health emergency. I believe that the two are not unrelated, and that they demand new ways of connecting, communicating and collaborating that are less carbon intensive as well as more COVID-19 secure, and that are more creative, compassionate and empowering as well. I believe that facilitation has a central role to play on the latter, with bricks as well as without, and that designing and delivering facilitation well online must play a part on the former.

I have witnessed an extraordinary flourishing of creativity and innovation among facilitators in response to the pandemic and lockdown of recent months, and an extraordinary generosity of sharing of it as well – largely, of course, online.

I am delighted to see this valuable and timely new book enter the fray, and just in time for International Facilitation Week! I am proud to be able to welcome you to it, and grateful to Sean for sharing it.

Buy the book, online of course, from Serious Work.


See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite for my free facilitation webinars, and for my regularly scheduled ToP facilitation training courses in London and Brussels.

When is online better than face to face? Free facilitation webinar recording & outputs

Thank you again to the hundred or so people that attended today’s free facilitation webinar, in all or in part, and especially to IAF Oceania for the invitation and to Stephen Berkeley and Anna Carr for co-hosting with me.  Here below you will find the session recording and other outputs.

This session was scheduled in partnership with IAF Oceania and the IAF Oceania meetup group, adapting the format of the ICA:UK Online Focused Conversation Series: Taking time to connect, learn and reflect. This is a series of taster sessions around different topics – both to examine and explore the topic, and to demonstrate the use of ICA’s ToP Focused Conversation Method.

In this session the method was adapted to accommodate the number attending, using only the basic tools within the Zoom platform – audio, video, text chat, break-out rooms, screen sharing and polling.

For more on ICA’s Technology of Participation and facilitation online, register now for these further upcoming training & learning sessions:

  • Group Facilitation Methods OnlineIntroducing the foundations of the ToP approach, two powerful techniques for structuring effective conversations and building group consensus – a series of 6 x2 hour sessions, next from 22 June to 2 July (NEXT WEEK!)
  • Introduction to Facilitation OnlineIntroducing the role of the facilitator and the ToP approach, plus some key tips & tools, 2.5 hours, next on 8 July & 8 September
  • Facilitating Virtual Events OnlineLearn about and practice ways to make online events participatory, engaging and productive – a series of 7 x2 hour sessions, next from 15 September to 8 October

We all know that online is just not the same as face-to-face, right? And that for some things, maybe, it will never be as good. But when, or for what, can online be better?

“We ran a conference in Teams (and it was better than the “real” thing)” wrote Dr Robert O’Toole NTF of the University of Warwick this week.

“Technology facilitated a more inclusive meeting than is usually possible in person. Best facilitation ever, more equal interaction than at any other meeting, no flights (climate thanks us). Virtuality rules!” wrote particpants in a 3-day online event of over 100 delegates that I facilitated myself recently.

The recording, slides and chat transcript follow here. Thanks also to Heather Collins for her LinkedIn post and Carolyn Xie for another beautiful sketchnote!

When is online better than face-to-face? sketchnote

See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together.

From the Archive: a 2001 online Focused Conversation on ICA:UK values

ICA:UK AGM, December 2000 at Wick Court Centre

This piece ‘From the Archive’ is reprinted from ICA:UK Network News #15, November 2001 (p18). Around 30 ICA:UK members participated in this early application of the ToP Focused Conversation method to the emerging practice of online facilitation.

The conversation took place asynchronously over several weeks in November 2001. Also reprinted below are the questions used and a summary of responses. Members attending the annual Network Gathering in Ludlow in December 2001 drew on these responses to articulate a values statement that was approved by the ICA:UK Board in January 2002. That statement has stood the test of time, and remains current today – see About ICA:UK.

The new 2020 ICA:UK Online Focused Conversation Series offers a series of taster sessions led by different ToP facilitation trainers, examining and exploring different topics and also demonstrating the application of the ToP Focused Conversation Method online. See my own May session Taking your event online: what could possibly go wrong?, and register now for my June session How engaging can your online session be?

ICA’s Focused Conversation method began life as the Artform Method of the Ecumenical Institute in the 1960s. Historical documents are now available in the Facilitation Methods Collection of the ICA Social Research Center, newly unveiled this week by the ICA USA Global Archives project.

See also the importance of values in facilitation – #IAFpodcast FS7.


On-line conversation: ICA:UK values

Duncan Holmes in Toronto & Martin Gilbraith in Manchester

As a member of ICA:UK, you are being invited to participate in an online participatory process to discuss the values ICA:UK needs to hold as it moves into the future. This discussion has been initiated by the Board of ICA:UK. We will be using the ToP-on-line tools developed by ICA Canada. This will be an opportunity to explore these tools as well as discuss an important topic. We hope the on-line tools will promote discussion between members during times when we are not meeting face to face.

Duncan Holmes of ICA Associates Inc. in Canada is facilitating the online process. ICA Associates Inc. has a suite of tools to use. The process we will be using this time, asks you to go to the ToP-on-line web site and answer the questions that are there. You can go to the site as often as you want. You can add answers any time you want – either because you have thought of new ideas or you want to respond to something that has been said by another person.

Context for the Discussion

ICA:UK was incorporated last year. As ICA:UK becomes an employer and prepares itself for further growth and development, there has been a concern expressed on a number of occasions that we articulate what values we hold as ICA:UK, in order that these may guide our growth and development and so we may be careful to stay true to them.

In deciding to become an employer, the Board expressed a concern that new employees recruited from beyond the membership be expected to share and adhere to ICA:UK’s values. At the recent ToP programme strategic planning event, ToP Associates identified an ‘ethic of participation’ as distinguishing ICA:UK from other proponents of participatory methods, but felt that this was poorly understood or appreciated within ICA:UK, and especially among clients & partners. On both occasions it was felt that ICA:UK has values that are distinctive and important, and that it is time to articulate them for our own benefit, and for that of ICA:UK and its development.

The rational aim of this discussion is to elicit perspectives of ICA:UK network members on what values they discern and appreciate in ICA and its work; ultimately, to articulate a values statement to guide ICA:UK’s organizational & programme development, and against which to be held accountable. In participating in this conversation you may find yourself considering your relationship to ICA and to each other at a deeper level than programme or even policy. We hope to plumb the depths of what ICA means to members and what it stands for.


What values do we hold as ICA:UK?

Summary of responses, November 23rd 2001

1. What first attracted you to become involved with ICA or to become re-involved if your interest lapsed?

Most members were first attracted to ICA by the opportunity to volunteer overseas in a grassroots community development project. Others were attracted by the participatory facilitation skills or referred by someone they knew well. Members stayed involved because of the emphasis on Civil Society, Participatory Values and the global mission and spirit dimension of ICA. The quality of the training, the opportunity to stay connected with like minded people, and the opportunity to learn about life are also contributing factors to members continued involvement.

2. What have been some most meaningful events or experiences for you, in your involvement with ICA?

The most meaningful events and experiences have been Volunteer Training events and the international volunteer experience; visiting other ICAs and attending global ICA events that broadened one’s understanding of ICA; taking facilitation courses and being able to immediately use the tools; being part of an ICA training team; being welcomed at other ICA UK network events and being involved in a network/team of people who are making a difference in many different ways. Members also appreciated events that have grounded their understanding of ICA and its role.

3. When have you felt ICA addressing something of great importance to you? Describe it briefly.

Members felt ICA was addressing something of real importance during programmes that challenged their life direction or reminded them that they individually and collectively could make a difference; during ICA training and facilitated events where people realize the value of their own wisdom and potential; and when talking about real life issues and the ICA approach to those issues.

4. When have you discerned a fundamental characteristic of ICA that distinguishes it from other organizations or networks that you have known?

The fundamental characteristic of ICA that distinguishes it from other organizations or networks are: the consistent focus on Process and Participation; ICA’s focus on the personal responsibility and the development of the individual; and the belief that each individual has a valid contribution to make. There is a movemental feel to the organization. The values and beliefs are aligned in every aspect of the organization. The spirit dimension and understanding allows the organization to focus on asking the right questions and not just on having the right answers

5. When have you felt a fundamental tension or mismatch between you & ICA?

A fundamental tension or mismatch was felt between the members & ICA around ICA’s language, the cost of the VFC; and when we spend time on policies and procedures. There is also a tension when we consider working in areas that appear to be in conflict with our values and when I feel out of alignment with the values I know ICA holds. As a new person on the journey of development, a member experienced tension.

6. What is there fundamental about ICA that it is important not to lose?

As ICA UK goes forward it is important not to lose the fundamentals of: Value based methods and approaches that provide people with effective ways of working together; individual and personal responsibility within the larger collective whole; recognition of the uniqueness of each individual; maintaining a global & historic perspective as a context for our actions at the local and international level; the valuing of individual and organizational honesty and trust;the engagement of the spirit dimension in life; and the sense of belonging to a team.

7. What are other key words or phrases that describe the uniqueness of ICA:UK and you would like to see included in a statement of values?

Other key words and phrases to describe the uniqueness of ICA:UK are: Participation Concerned with the human factor in development Local and international network Addressing the spirit of people Learning, sharing, questioning A commitment to tackling injustice and inequality in a way that values and welcomes diversity The individual and collective responsibility, within the group and in life.


See also about me, how I work, who I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite also for my regularly scheduled ToP facilitation training courses in London and Brussels, and now also online.

Taking your event online: what could possibly go wrong?

Taking your event online

Thank you again to the 100 attendees who participated in yesterday’s free facilitation webinar, and especially to fellow ICA:UK ToP facilitation trainers Megan Evans and Dawn Williams for co-hosting with me.  Apologies to anyone intending to join who found the meeting room full to capacity!  Here below you will find the session recording and other outputs.

This was the first of two sessions scheduled in partnership with ICA:UK as part of its new Online Focused Conversation Series: Taking time to connect, learn and reflect.

The aim of all these sessions is for participants to connect, share and learn with others sharing their interest the topic, while experiencing ICA’s ToP Focused Conversation method.

In this session the method was adapted to accommodate the number attending, using only the basic tools within the Zoom platform – audio, video, text chat, break-out rooms, screen sharing and polling.

For more on ICA’s Technology of Participation and facilitation online, register now for these further upcoming training & learning sessions:

  • Free facilitation webinars – next up “How engaging can your online session be?” in June
  • Introduction to Facilitation OnlineIntroducing the role of the facilitator and the ToP approach, plus some key tips & tools, 2.5 hours, starting in June & July
  • Facilitating Virtual Events I Online – Learn and practice ways to make online events participatory, engaging and productive – a series of 6-7 x2 hour sessions, online
  • Group Facilitation Methods OnlineIntroducing the foundations of the ToP approach, two powerful techniques for structuring effective conversations and building group consensus – a series of 6 x2 hour sessions in June/July.

For details of sessions of this series with other ICA:UK lead ToP trainers, and to register for those, please see the ICA:UK Online Focused Conversation Series.


Your long-planned meeting, workshop or event, or that of your client, can no longer be held face-to-face. So it is decided to hold it online instead. What could possibly go wrong? What are some tips & tools that can help you – not to just make the best of it, but to make it the best?  More inclusive, engaging and productive than ever before?

The recording and the slides with chat transcript follow here. Thanks also to Dave Hider for the lovely feedback on LinkedIn!


See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together.

Join me for ToP facilitation training in 2020, now also online!

I am excited to share details of my updated public schedule of training and learning opportunities for 2020, including now more than ever online – and of course, due to COVID-19, somewhat less face-to-face.

Read on for details and dates for:

  • Free facilitation webinars – next up “Taking your event online: what could possibly go wrong?” in May and “How engaging can your online session be?” in June
  • Introduction to Facilitation OnlineIntroducing the role of the facilitator and the ToP approach, plus some key tips & tools, 2.5 hours, starting in June & July
  • Group Facilitation Methods OnlineIntroducing the foundations of the ToP approach, two powerful techniques for structuring effective conversations and building group consensus – a series of 6 x2 hour sessions in June/July
  • Facilitating Virtual Events I Online – Learn and practice ways to make online events participatory, engaging and productive – a series of 6-7 x2 hour sessions, online

Register now on Eventbrite for these and remaining 2020 courses in London and Brussels, and please share these details with friends, colleagues and networks who might be interested.

IAF members enjoy a special 10% discount – see Exclusive Offers for IAF Members. Additional online sessions will be published here and on Eventbrite as the year unfolds.


Group Facilitation Methods Online

6 x2 hours, 3-5pm UK time Mon 22 June – Thu 2 July

I shall be joined for this course by Jo Nelson of ICA Associates Inc. as guest trainer. Jo is the main designer of Group Facilitation Methods Online and co-author of Getting to the Bottom of ToP – exploring the foundations of ICA’s Technology of Participation. She is a founding member of the International Association of Facilitators and was inducted in 2014 into the IAF Hall of Fame.

IAF endorsed training

Preparing for CPF certification? Group Facilitation Methods is one of three courses that comprise the ICA Associates ToP Facilitation Essentials Program that has been endorsed by the International Association of Facilitators for those preparing to become an IAF Certified Professional Facilitator (CPF).

The course introduces the foundations of the ToP facilitation approach, two powerful techniques for structuring effective conversations and building group consensus.

The Focused Conversation method provides a structured, four-level process for effective communication which ensures that everyone in a group has the opportunity to participate.

The Consensus Workshop method is a five stage process that enables a facilitator to draw out and weave together everybody’s wisdom into a clear and practical consensus.

Note that this course does not teach online facilitation – it uses online technology to teach the same Group Facilitation Methods that are taught in the face-to-face course (regularly scheduled in London & Brussels), so that you can use them either online or face to face.

This course is strictly limited to no more than 12 participants, and five are already pre-booked – register now on Eventbrite to ensure your place!


Promoting Inclusion in Online Facilitation

Introduction to Facilitation Online

Thursday, 4 June 14:30-17:00 UK time

Wednesday, 8 July, 10:30-13:00 UK time

Tuesday, 8 September 2020, 10.30-13.00 UK time

Introducing the role of the facilitator and the ToP approach, plus some key tips & tools (2.5 hours)

This online training session draws on elements of standard ICA:UK ‘ToP’ courses including Introduction to Group Facilitation, Meetings That Work and Group Facilitation Methods, adapted to an online learning environment and to application in online facilitation.

You will experience some key facilitation tools and methods in the context of an online session, including Zoom, Mentimeter and Jamboard and the ToP (ORID) Focused Conversation method. You will explore three dimensions of the role of the facilitator in online meetings and workshops, in relation to your own experience and challenges. You will be able to identify opportunities for your own further learning, and gain confidence to apply key insights in your own practice.

I shall be joined for this session by fellow ICA:UK ToP trainer Órla Cronin, designer and lead trainer of the ICA:UK introductory Virtual Facilitation Training.

Each session is limited to no more than 25 participants – register now on Eventbrite to ensure your place!


Free Facilitation Webinars

These free facilitation webinars offer an opportunity to learn more about facilitation, and ICA’s Technology of Participation (ToP) in particular, in a free, one-hour, interactive online session that offers an experience of virtual facilitation as well. These two upcoming sessions in May & June are scheduled in partnership with ICA:UK and its new Online Focused Conversation Series: Taking time to connect, learn and reflect.

free-facilitation-webinar-taking-your-event-online

Taking your event online: what could possibly go wrong?
Tuesday, 5 May, 11:00-12:00 UK time

Your long-planned meeting, workshop or event, or that of your client, can no longer be held face-to-face. So it is decided to hold it online instead. What could possibly go wrong? What are some tips & tools that can help you – not to just make the best of it, but to make it the best? More inclusive, engaging and productive than ever before?

How engaging can your online event be

How engaging can your online session be?
Wednesday, 10 June, 12:00-13:00 UK time

Our meetings, workshops and events, our world, are increasingly moving online – now more than ever! So as leaders and facilitators we must be prepared to move with them.

Virtual sessions can have advantages over face-to-face, but disadvantages too – not least, shorter attention spans and greater potential for distractions. How can we keep people engaged and focused when meeting online?

These sessions are limited only by the Zoom room capacity of 100 participants. Join us to connect, share & learn – register now on Eventbrite!


See also about me, how I work, who I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite also for my regularly scheduled ToP facilitation training courses in London and Brussels, now also online.