Re-Tooling for Virtual Facilitation – podcast with Vinay Kumar

Re-Tooling for Virtual Facilitation - Shiny Happy People podcast

I am grateful to Vinay Kumar, host of the Shiny Happy People podcast of C2C-OD, for the opportunity to join him as a guest for this week’s new 30-minute episode on Re-Tooling for Virtual Facilitation in this time of global pandemic.

Listen now, or see the show notes and audiogram below first for what to expect…


Re-Tooling for Virtual facilitation – SHOW NOTES

As our playground moves from face-to-face to virtual, two IAF Certified Professional Facilitators take a closer look at the skills, practices, and techniques that are helping and can help facilitators become better and more effective today. Vinay, who is currently Chair of the International Association of Facilitators (IAF), invites friend and IAF colleague, Martin Gilbraith who is currently Chair of IAF England & Wales, to share insights, observations and trends and expertise from the world of virtual facilitation.

[06:15s] Virtual facilitation – trends and observations

[12:34s] How are organizations responding to virtual facilitation?

[17:00s] Hybrid or purely virtual facilitation – the future

[22:38s] Skills, tips, best practices for effective virtual facilitation

[26:00s] RWL Martin’s recommendations to:

LISTEN: ‘Facilitation Stories’ podcast by IAF England & Wales

Visit www.iaf-world.org/site/ for resources on facilitation, as well as meet-ups for facilitators happening worldwide, especially in the upcoming International Facilitation Week, October 19 to 25, 2020

What did you think about this episode? What would you like to hear more about? Or simply, write in and say hello! podcast@c2cod.com. Connect with Martin on Twitter and LinkedIn. Connect with Vinay on Twitter, LinkedIn or email him at vinay@c2cod.com


A business podcast that is all about people – leaders, thinkers, strategists, and doers, Vinay Kumar of C2C-OD, an Organizational Development consulting firm, reveals actionable insights, smart strategies, brilliant tips and lesser-known best practices on business leadership and people management. That’s not all!

Each episode has a theme and is packed with a mix bag of fun facts to make you think and laugh, inspirational quotes to give you that little nudge you need, (sometimes quirky) business news to catch up with trends, candid conversations with industry leaders PLUS curated recommendations on our RWL (Read Watch Listen) list.

When he is not traveling, Vinay likes to travel more! Director (Client Engagement) of C2C-OD and the current Global Chair of International Association of Facilitators, Vinay has spent 10+ years enabling people and organizations become better at what they do.So, Shiny, Happy People, it’s time to step away from that screen, turn up the volume and hit play!


See also about me, how I work, who I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite for my free facilitation webinars, and for my regularly scheduled ToP facilitation training courses in London and Brussels.

When is online better than face to face? Free facilitation webinar recording & outputs

Thank you again to the hundred or so people that attended today’s free facilitation webinar, in all or in part, and especially to IAF Oceania for the invitation and to Stephen Berkeley and Anna Carr for co-hosting with me.  Here below you will find the session recording and other outputs.

This session was scheduled in partnership with IAF Oceania and the IAF Oceania meetup group, adapting the format of the ICA:UK Online Focused Conversation Series: Taking time to connect, learn and reflect. This is a series of taster sessions around different topics – both to examine and explore the topic, and to demonstrate the use of ICA’s ToP Focused Conversation Method.

In this session the method was adapted to accommodate the number attending, using only the basic tools within the Zoom platform – audio, video, text chat, break-out rooms, screen sharing and polling.

For more on ICA’s Technology of Participation and facilitation online, register now for these further upcoming training & learning sessions:

  • Group Facilitation Methods OnlineIntroducing the foundations of the ToP approach, two powerful techniques for structuring effective conversations and building group consensus – a series of 6 x2 hour sessions, next from 22 June to 2 July (NEXT WEEK!)
  • Introduction to Facilitation OnlineIntroducing the role of the facilitator and the ToP approach, plus some key tips & tools, 2.5 hours, next on 8 July & 8 September
  • Facilitating Virtual Events OnlineLearn about and practice ways to make online events participatory, engaging and productive – a series of 7 x2 hour sessions, next from 15 September to 8 October

We all know that online is just not the same as face-to-face, right? And that for some things, maybe, it will never be as good. But when, or for what, can online be better?

“We ran a conference in Teams (and it was better than the “real” thing)” wrote Dr Robert O’Toole NTF of the University of Warwick this week.

“Technology facilitated a more inclusive meeting than is usually possible in person. Best facilitation ever, more equal interaction than at any other meeting, no flights (climate thanks us). Virtuality rules!” wrote particpants in a 3-day online event of over 100 delegates that I facilitated myself recently.

The recording, slides and chat transcript follow here. Thanks also to Heather Collins for her LinkedIn post and Carolyn Xie for another beautiful sketchnote!

When is online better than face-to-face? sketchnote

 


See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite also for my regularly scheduled ToP facilitation training courses in London and Brussels, and now also online.

How engaging can your online session be? Free facilitation webinar recording & outputs

How engaging can your online event be

Thank you again to the 250 or so people in total that attended today’s free facilitation webinar, in all or in part, and especially to my fellow trainers of the ICA:UK Facilitating Virtual Events course Megan, Dawn, Orla, Alan, Nileen & Ester Mae for co-hosting with me – see our profiles.  Here below you will find the session recording and other outputs.

This was the second of two sessions scheduled in partnership with ICA:UK as part of its new Online Focused Conversation Series: Taking time to connect, learn and reflect.

The aim of all these sessions is for participants to connect, share and learn with others sharing their interest the topic, while experiencing ICA’s ToP Focused Conversation method.

In this session the method was adapted to accommodate the number attending, using only the basic tools within the Zoom platform – audio, video, text chat, break-out rooms, screen sharing and polling.

For more on ICA’s Technology of Participation and facilitation online, register now for these further upcoming training & learning sessions:

  • Free facilitation webinars – next up “When is online better than face-to-face?”, next week on 17 June
  • Introduction to Facilitation OnlineIntroducing the role of the facilitator and the ToP approach, plus some key tips & tools, 2.5 hours, next on 8 July & 8 September
  • Group Facilitation Methods OnlineIntroducing the foundations of the ToP approach, two powerful techniques for structuring effective conversations and building group consensus – a series of 6 x2 hour sessions, next from 22 June to 2 July
  • Facilitating Virtual Events OnlineLearn about and practice ways to make online events participatory, engaging and productive – a series of 7 x2 hour sessions, next from 15 September to 8 October

For details of remaining sessions of this series with other ICA:UK lead ToP trainers, and to register for those, please see the ICA:UK Online Focused Conversation Series.


Our meetings, workshops and events, our world, are increasingly moving online – now more than ever! So as leaders and facilitators we must be prepared to move with them. Virtual sessions can have advantages over face-to-face, but disadvantages too – not least, shorter attention spans and greater potential for distractions. How can we keep people engaged and focused when meeting online?

The recording, slides and chat transcript follow here. Thanks also to Carolyn Xie for her beautiful sketchnote and to Archana Pingle & Susanne Dunne for their tweets and Michelle Deacon for her LinkedIn post.

How engaging can your online session be?- Carolyn Xie sketchnote


See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite also for my regularly scheduled ToP facilitation training courses in London and Brussels, and now also online.

Exploring Facilitation Competencies with IAF Romania – free facilitation webinar

What skills, knowledge, and behaviours must facilitators have in order to be successful facilitating in a wide variety of environments? To what extent do these vary, if at all, when working online rather than face-to-face? What can we do, individually and together as peers, to develop our own facilitation competence?

Thank you again to IAF Romania for the invitation to lead yesterday’s online session Facilitation Competencies, to Bogdan Grigore in particular for also co-facilitating with me and of course to all those who attended and participated.

Here below you will find the session recording and other outputs.

The session was adapted from the format of the new ICA:UK Online Focused Conversation Series: Taking time to connect, learn and reflect.

The aim of all these sessions is for participants to connect, share and learn with others sharing their interest the topic, while experiencing ICA’s ToP Focused Conversation method. Each 60-minute session in Zoom consists of a facilitated conversation followed by a brief introduction to the method used.

In this session we used break-out groups and JamBoard to get acquainted with the IAF Core Facilitation Competencies and share experience of their application, both online and face-to-face. In plenary we reflected on the extent to which these competencies vary when working online rather than face-to-face, if at all. Participants also reflected on what they could do, individually and together as peers, to develop their own facilitation competence.

For more on ICA’s Technology of Participation and facilitation online, register now for these further upcoming training & learning sessions:

  • Free facilitation webinars – next up “How engaging can your online session be?” and “When is online better than face-to-face?”, both in June
  • Introduction to Facilitation OnlineIntroducing the role of the facilitator and the ToP approach, plus some key tips & tools, 2.5 hours, starting in June & July
  • Facilitating Virtual Events I Online – Learn and practice ways to make online events participatory, engaging and productive – a series of 6-7 x2 hour sessions, online
  • Group Facilitation Methods OnlineIntroducing the foundations of the ToP approach, two powerful techniques for structuring effective conversations and building group consensus – a series of 6 x2 hour sessions in June/July.

See also Brian Stanfield’s ‘Art of Focused Conversation: 100 Ways to Access Group Wisdom in the Workplace and Jo Nelson’s ‘The Art of Focused Conversation for Schools: Over 100 Ways to Guide Clear Thinking and Promote Learning‘.

For details of additional sessions with other ICA:UK lead ToP trainers, and to register for those, please see the ICA:UK Online Focused Conversation Series.



See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite also for my regularly scheduled ToP facilitation training courses in London and Brussels, and now also online.

Facilitation in different languages – #IAFpodcast FS18

#iafpodcast

This week’s episode of the #IAFpodcast Facilitation Stories features a fascinating conversation on Working in Different Languages in facilitation – I am grateful to podcast co-hosts @PilarOrti and @HeleneJewell for the opportunity to join in, this time also with Simon Wilson CPF|M  of @WilsonSherriff.

Listen now, or see the show notes below first for what to expect – and do check out the previous episodes and subscribe for the next at Facilitation Stories – or on Spotify or Apple Podcasts


Pilar Orti writes in the FS18 show notes…

Helene Jewell, podcast co-host and freelance facilitator based in Bristol, Martin Gilbraith (CPF facilitator and trainer and consultant based in London – who also took part in Episode 7 on facilitation values), Simon Wilson has been running facilitation company for 20 years CPF working internationally and in the UK, based in the Peak District.

The podcast starts with some examples of working with people who speak different languages.

Simon shares a story about working with a UN agency 5 years ago doing a mix of facilitation and training over 20 sessions. Virtual sessions using Webex platform in English, French and Spanish and Simon co-facilitated all of these. He talks about his different levels of competence in these languages and the different dynamics and energy. He used Google Translate to help him and when he was speaking in English which was often not the native language for many participants he had to keep his language simple and avoid too many metaphors.

Helene talks about her time in Nepal as a VSO volunteer Speech and Language Therapist where she delivered lots of different training sessions. She explains that although she had learnt Nepali she initially lacked the confidence to use it initially and how she got through that. And the difficulties of there being “side talk” in another language in the room (Newari).

Martin talks about a Middle East regional gathering for a global NGO – 60 people over 3 days. Martin began his career as an international volunteer for ICA and learnt Arabic in Egypt so still enjoys joining in conversations when he can.  He explains why even though he could speak Arabic he had to hold his tongue so as not to exclude the non- Arabic speakers.

Working with interpreters

Simon talks about how developing a relationship with interpreters is a key part of facilitating and how he has a relatively relaxed attitude to losing nuances in translation. He describes how getting interpreters involved in the processes can be helpful and shares an example of a large event he facilitated in Istanbul with 7 different languages that involved interpreters and how it felt a but chaotic but ended up being very collaborative.

Martin talks about whether the interpretation is needed for the facilitator or the participants. He describes a conference in Switzerland which had several different languages that often had interpreters in booths and mediated by technology. The parts that he facilitated were much more participatory and encouraged people to work together at tables, even if they didn’t understand each other’s languages. He notes how this allows communication and connection at a human level even without any language in common.

Helene talks about her experience of being an interpreter with the ICRC for delegates during the conflict in Nepal. She talks about translating every single work (or not) and how as an interpreter it enabled her to concentrate on the spoken words and not get too emotional about the content. She also observed how much the delegates would begin to pick up for themselves even when they didn’t understand the language.

Martin comments that in training facilitation, working with interpreters who don’t understand facilitation is problematic and conversely working with interpreters who are facilitators can sometimes give their own explanations which can also be problematic.

Martin gives a shout out to Mikhael Rossus from Personal Image in Moscow, he is a facilitator and know the ICA’s ToP facilitation really well, and is really good at translating what is said and not giving his own interpretation.

Simon comments on interpretation in virtual and how he has had experienced where it often looks like the participants aren’t there as they are sat to the side of the interpreter who is visible on the screen. He also talks about text translation closed caption text in Googlish which is “almost communication”.

Martin talks about having ideas written in both languages and how you need to be careful in mis-translations when they are written down that they mean the same thing.

Helene talks about working in Devanagari script and how writing and training and facilitating was not something she could efficiently do, so she involved participants to help her.

Simon talks about co-facilitation and working with Jean from FormApart mainly in French and discovering new words in another language that might not be present in your own language. He has also brought the warmth he discovered from Anna in Peru to his English sessions – he has never net her but has developed a connection nonetheless.

Martin recalls working in Russia and how certain phrases don’t mean what you want them to mean if you are not careful – “I want to break you into small groups” can sound painful!

Simon talks about having good French but not having the facilitation words so bringing your language up to date is important.

Pilar herself has learnt all her professional language in English but has been working recently in Spanish (her native language) but doesn’t necessarily have the words.

Helene and Martin both gave examples of when words do not exist in different languages.

Pilar returns to Helene’s comments about working in groups where two languages were spoken and she only understood one (Nepali and Newari) and how she didn’t ever really resolve the difficulties they presented but somehow got around them.

Martin talks about being quite relaxed about not understanding side conversations and that if he misses something he encourages participants to draw his attention to it. And the fact that a lot can be understood without being able to speak the language. He shares an example of working with ICA in Bosnia and how although he didn’t know the language he was able to work out what was going on as he was familiar with the materials and approaches.

Simon recalls some early IAF conferences running facilitated development sessions with different language groups. and that checking with the group that everything is okay is often enough. But when the objective is developing a common understanding then different language groups can be a barrier and how it’s harder to push across language barriers but this is the role of the facilitator.

Martin reminds us that the role of the facilitator anyway is to know when to step in and push people across their comfort zone and when is better to help people stay in their comfort zone.

Helene comments on how even when people don’t share a common language they will usually find a way.

Martin talks about helping a group of different language speakers to come up with a mission statement in English but that for it to make sense in different language (25/30 different languages in this case) they closed the session with coming up with versions in their own languages.

What have these experiences taught us?

Helene talks about how when everyone has to work hard to understand or help others understand a language there can be a feeling of being all in it together. And about confidence and getting on with it.

Simon talks about how co-facilitation being a joy and how it reinforces and challenges his practice and that language barriers can usually be transcended. This is harder in the virtual world.

Martin talks about the fact that there are joys and struggles with working in different languages, but that language and culture are just two different dimensions of diversity. As a facilitator our job is to accommodate diversity as best as we can all the time.

Get in touch via email podcast@iaf-englandwales.org – Send us some text, or even an mp3 audio! Find out more about us over at the England & Wales page on https://www.iaf-world.org.


See also about me, how I work, who I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite also for my regularly scheduled ToP facilitation training courses in London and Brussels, and now also online.

Taking your event online: what could possibly go wrong?

Taking your event online

Thank you again to the 100 attendees who participated in yesterday’s free facilitation webinar, and especially to fellow ICA:UK ToP facilitation trainers Megan Evans and Dawn Williams for co-hosting with me.  Apologies to anyone intending to join who found the meeting room full to capacity!  Here below you will find the session recording and other outputs.

This was the first of two sessions scheduled in partnership with ICA:UK as part of its new Online Focused Conversation Series: Taking time to connect, learn and reflect.

The aim of all these sessions is for participants to connect, share and learn with others sharing their interest the topic, while experiencing ICA’s ToP Focused Conversation method.

In this session the method was adapted to accommodate the number attending, using only the basic tools within the Zoom platform – audio, video, text chat, break-out rooms, screen sharing and polling.

For more on ICA’s Technology of Participation and facilitation online, register now for these further upcoming training & learning sessions:

  • Free facilitation webinars – next up “How engaging can your online session be?” in June
  • Introduction to Facilitation OnlineIntroducing the role of the facilitator and the ToP approach, plus some key tips & tools, 2.5 hours, starting in June & July
  • Facilitating Virtual Events I Online – Learn and practice ways to make online events participatory, engaging and productive – a series of 6-7 x2 hour sessions, online
  • Group Facilitation Methods OnlineIntroducing the foundations of the ToP approach, two powerful techniques for structuring effective conversations and building group consensus – a series of 6 x2 hour sessions in June/July.

For details of sessions of this series with other ICA:UK lead ToP trainers, and to register for those, please see the ICA:UK Online Focused Conversation Series.


Your long-planned meeting, workshop or event, or that of your client, can no longer be held face-to-face. So it is decided to hold it online instead. What could possibly go wrong? What are some tips & tools that can help you – not to just make the best of it, but to make it the best?  More inclusive, engaging and productive than ever before?

The recording and the slides with chat transcript follow here. Thanks also to Dave Hider for the lovely feedback on LinkedIn!


See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite also for my regularly scheduled ToP facilitation training courses in London and Brussels, and now also online.

Join me for ToP facilitation training in 2020, now also online!

I am excited to share details of my updated public schedule of training and learning opportunities for 2020, including now more than ever online – and of course, due to COVID-19, somewhat less face-to-face.

Read on for details and dates for:

  • Free facilitation webinars – next up “Taking your event online: what could possibly go wrong?” in May and “How engaging can your online session be?” in June
  • Introduction to Facilitation OnlineIntroducing the role of the facilitator and the ToP approach, plus some key tips & tools, 2.5 hours, starting in June & July
  • Group Facilitation Methods OnlineIntroducing the foundations of the ToP approach, two powerful techniques for structuring effective conversations and building group consensus – a series of 6 x2 hour sessions in June/July
  • Facilitating Virtual Events I Online – Learn and practice ways to make online events participatory, engaging and productive – a series of 6-7 x2 hour sessions, online

Register now on Eventbrite for these and remaining 2020 courses in London and Brussels, and please share these details with friends, colleagues and networks who might be interested.

IAF members enjoy a special 10% discount – see Exclusive Offers for IAF Members. Additional online sessions will be published here and on Eventbrite as the year unfolds.


Group Facilitation Methods Online

6 x2 hours, 3-5pm UK time Mon 22 June – Thu 2 July

I shall be joined for this course by Jo Nelson of ICA Associates Inc. as guest trainer. Jo is the main designer of Group Facilitation Methods Online and co-author of Getting to the Bottom of ToP – exploring the foundations of ICA’s Technology of Participation. She is a founding member of the International Association of Facilitators and was inducted in 2014 into the IAF Hall of Fame.

IAF endorsed training

Preparing for CPF certification? Group Facilitation Methods is one of three courses that comprise the ICA Associates ToP Facilitation Essentials Program that has been endorsed by the International Association of Facilitators for those preparing to become an IAF Certified Professional Facilitator (CPF).

The course introduces the foundations of the ToP facilitation approach, two powerful techniques for structuring effective conversations and building group consensus.

The Focused Conversation method provides a structured, four-level process for effective communication which ensures that everyone in a group has the opportunity to participate.

The Consensus Workshop method is a five stage process that enables a facilitator to draw out and weave together everybody’s wisdom into a clear and practical consensus.

Note that this course does not teach online facilitation – it uses online technology to teach the same Group Facilitation Methods that are taught in the face-to-face course (regularly scheduled in London & Brussels), so that you can use them either online or face to face.

This course is strictly limited to no more than 12 participants, and five are already pre-booked – register now on Eventbrite to ensure your place!


Promoting Inclusion in Online Facilitation

Introduction to Facilitation Online

Thursday, 4 June 14:30-17:00 UK time

Wednesday, 8 July, 10:30-13:00 UK time

Tuesday, 8 September 2020, 10.30-13.00 UK time

Introducing the role of the facilitator and the ToP approach, plus some key tips & tools (2.5 hours)

This online training session draws on elements of standard ICA:UK ‘ToP’ courses including Introduction to Group Facilitation, Meetings That Work and Group Facilitation Methods, adapted to an online learning environment and to application in online facilitation.

You will experience some key facilitation tools and methods in the context of an online session, including Zoom, Mentimeter and Jamboard and the ToP (ORID) Focused Conversation method. You will explore three dimensions of the role of the facilitator in online meetings and workshops, in relation to your own experience and challenges. You will be able to identify opportunities for your own further learning, and gain confidence to apply key insights in your own practice.

I shall be joined for this session by fellow ICA:UK ToP trainer Órla Cronin, designer and lead trainer of the ICA:UK introductory Virtual Facilitation Training.

Each session is limited to no more than 25 participants – register now on Eventbrite to ensure your place!


Free Facilitation Webinars

These free facilitation webinars offer an opportunity to learn more about facilitation, and ICA’s Technology of Participation (ToP) in particular, in a free, one-hour, interactive online session that offers an experience of virtual facilitation as well. These two upcoming sessions in May & June are scheduled in partnership with ICA:UK and its new Online Focused Conversation Series: Taking time to connect, learn and reflect.

free-facilitation-webinar-taking-your-event-online

Taking your event online: what could possibly go wrong?
Tuesday, 5 May, 11:00-12:00 UK time

Your long-planned meeting, workshop or event, or that of your client, can no longer be held face-to-face. So it is decided to hold it online instead. What could possibly go wrong? What are some tips & tools that can help you – not to just make the best of it, but to make it the best? More inclusive, engaging and productive than ever before?

How engaging can your online event be

How engaging can your online session be?
Wednesday, 10 June, 12:00-13:00 UK time

Our meetings, workshops and events, our world, are increasingly moving online – now more than ever! So as leaders and facilitators we must be prepared to move with them.

Virtual sessions can have advantages over face-to-face, but disadvantages too – not least, shorter attention spans and greater potential for distractions. How can we keep people engaged and focused when meeting online?

These sessions are limited only by the Zoom room capacity of 100 participants. Join us to connect, share & learn – register now on Eventbrite!


See also about me, how I work, who I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite also for my regularly scheduled ToP facilitation training courses in London and Brussels, now also online.