Below is a ‘menu of services’ that I have been able to provide to a number of clients planning such online events in recent years. Please contact me as early as you can if you could benefit from such support as you plan, prepare and deliver your own event.
The scope and scale of service delivered for these recent projects has ranged from just a few days of consulting and coaching from myself alone over a week or two, to a larger package of consultation, coaching and Introduction to Facilitation Online training with multiple teams from myself and a co-facilitator over several weeks, to anything from 10 to 50 days or more of comprehensive support over several months from myself and a larger team with diverse skills able to provide many if not all of the menu of services.
Colleagues that I have collaborated with on such projects recently have included Orla Cronin, Marie Dubost, Charo Lanao, Judy Rees, Hector Villarreal Lozoya and Bruno Selun – I am thankful to them for the teamwork that has made many of these projects possible.
Recent such client contracts have included:
- with Action Aid International, facilitation coaching and support for the Convener, Organising Committee and Governance staff of the Global Secretariat in preparation for sessions of the online 2021 Annual General Meeting
- with Amnesty International, design and lead facilitation of a series of 17 sessions of the online 2021 Global Assembly, involving a multilingual team of 5 facilitators and 3-4 delegates of each of almost 70 member entities worldwide working in English, French and Spanish
- with Amnesty International, Europe & Central Asia region, lead design and facilitation of a 4-week online 2021 Regional Forum involving over 100 delegates from around 25 member organisations in over 20 sessions
- with OMCT, design consulting and facilitation training over 3 months in support of the first online Global Week Against Torture in 2021
- with Oxfam Ireland, online facilitation training and coaching with staff in Ireland and of six African programme partners, in support of their first online Annual Partnership Meeting together in 2020
- with the ISEAL Alliance, online facilitation training and coaching in support of their first online ‘Members’ Month’ in 2020
- with ILGA Europe on behalf of Kumquat Consult, design consulting and facilitation training in support of the first online ILGA Europe 2020 Annual Conference
- with Amnesty International, design and facilitation of a series of six online Global Strategy Labs involving around 150 delegates representing 70 national entities worldwide working in English, French and Spanish in 2020
- with the Amnesty International Europe & Central Asia region, lead design and facilitation of a 3-day online 2020 Regional Forum involving over 100 delegates from around 25 member organisations – blog post
- with FAO, design and facilitation of the 2015 online conference “Economics of Climate Change Mitigation Options in the Forest Sector” engaging over 900 international experts – case study
“Martin and his team provided outstanding support during Amnesty International’s 2021 Global Assembly which for the first time was held entirely online. They were integral in the planning of the model which helped to ensure broad participation and access for delegates of almost 70 member entities. Their experience and familiarity with facilitating online spaces were game changing and were critical in helping to build trust in the process and in a new model of digital governance.” – Ann Burroughs, Chair of the 2021 Global Assembly and Preparatory Committee, Amnesty International – Sep 16, 2021
“Together with other folks at the Kumquat team Martin helped us to organize the ILGA-Europe Gathering Online 2020. Organizing a large event online for the first time came with many questions and challenges. Martin particularly helped us with providing training and assistance to put together the flow of the programme and to ensure that we were ready to facilitate the many spaces that our event was made up with. It was a pleasure working with Martin!” – Björn van Roozendaal, Programmes Director at ILGA-Europe – Feb 25, 2021
“In November 2020, Martin provided invaluable support to Oxfam Ireland in the build-up to a series of multi-stakeholder online workshops. He provided tailored ‘coaching sessions’ to our team, which helped us to prepare and deliver several engaging virtual sessions. These sessions directly catered to our needs, building our ‘hard’ and ‘soft’ virtual facilitation skills and knowledge. Furthermore, he also co-facilitated an in-house “Introduction to Facilitation Online” workshop with colleagues across Southern and Eastern Africa. This excellent workshop was well received by all participants. Thanks, Martin!” – Rosa Brandon, Programme Quality Officer at Oxfam Ireland – Feb 22, 2021
“WOW! Awesome contributions from 200+ participants at the #ECCMOFS REDD+ online conference session. Feeling inspired @FAOForestry” – Ruth Mallett, Consultant at UN Food & Agriculture Organisation (FAO) – February 13, 2013
Menu of services
Project management: We can work with you to clearly define the project and its boundaries, starting from a clear purpose statement (including outputs and outcomes) that will help align your various stakeholders’ expectations of the event. We can help you make it operational by translating it into a clear project plan and division of responsibilities, and we can accompany you in delivery.
We will recommend using an online project management tool across the entire team (internal and external) to achieve and maintain this throughout – we can provide and support you to use Basecamp or Asana, or join an existing platform you’re already using internally, or we can support you to acquire and use your own platform. Such a platform will be crucial to deliver such a complex project on schedule.
Conceptualisation: Support for the overall design and conceptualisation of a coherent event, including flow, timing, duration and format to maximise engagement and participation to best meet your aims and ambitions within your constraints, including budget and capacity. We can help you to identify what types of sessions should be offered (including format, degree of participation, types of outcomes, etc.), allowing you to then populate the programme using those session types.
Participation design: We can work with you to identify what sort of participation (how much, how broad, how deep) each session type will require, and the number of participants expected or desired. These will make up the event’s participation requirements, which with security & accessibility requirements will allow us to advise which service(s), platform(s) and/or tool(s) you should consider.
Session call & selection: We can support you in the setup and running of a session call, proposal and selection system for submitters, reviewers and decision-makers – including technical support, training and assistance
Communication: We can advise you on how and when to communicate with prospective and confirmed participants, session leaders, speakers and other stakeholders in order to manage their expectations and preparations in alignment with those of the event as a whole.
Platform selection & setup: We can help you in researching and reviewing available options and selecting an online event platform to meet your specific requirements, including in relation to security, pricing, functionality and much more. We can help you with setup and troubleshooting of your selected platform, including the pre-registration, registration, event and post-event phases
Additional tools: Depending on your requirements and choice of platform, we can support you to select, configure and use additional tools for participant inclusion and engagement, e.g. for interpretation, voting, Q&A, brainstorming, visualisation, networking etc.
Facilitation training & coaching: We can help you determine how to best recruit additional facilitators if needed, whether volunteers or professionals. We can design and deliver bespoke facilitation training, drawing on a range of existing and well-established training modules (see above). We can offer tailored coaching & troubleshooting sessions for session facilitators and producers, individually or in pairs or small teams, to support them in their session design and preparation.
Technical preparation: We can help you with the technical preparation of your team, speakers and moderators to run their sessions through the event platform – technical checks, testing all platforms & tools used to ensure they’re familiar with them on the day
Technical support (a.k.a. production): On-call technical support for the full duration of the event, both inside and between sessions, to ensure everything goes according to plan, and to deliver backup solutions in the event of a failure (e.g. if a speaker or session leader can’t connect)
Facilitation support: We can help by facilitating or producing particular sessions or parts of sessions for you, or the whole event, or by co-facilitating or co-producing to support your own session teams to do so
Evaluation: Design, delivery and analysis of a bespoke evaluation survey to collect actionable feedback from your participants regarding what went well, what didn’t, and how to improve future events
See also free facilitation webinars including:
- Promoting inclusion in online facilitation
- Taking your event online: what could possibly go wrong?
- How engaging can your online session be?
- When is online better than face to face?