Join me for ToP facilitation training in Brussels & London in 2018!


ToP facilitation training in Brussels & London in 2018Register now on Eventbrite, and please share these details with friends, colleagues and networks who might be interested.

I am an ICA Certified ToP Facilitator (CTF), and a licensed provider and experienced lead trainer of ICA ToP facilitation training. I offer these courses in partnership with ICA:UK and ICA Associates Inc, and in Brussels with Social Platform. I am excited to extend these partnerships now to offer more and new public courses, dates and locations for 2018.

Looking for accredited learning? Group Facilitation Methods, Action Planning and Participatory Strategic Planning are accredited by the Institute of Leadership and Management for an ILM Development Award.

IAF endorsed trainingPreparing for certification? Group Facilitation Methods and Meetings That Work are two of three modules of the ICA Associates Professional Facilitator Program endorsed by the International Association of Facilitators for those preparing to become an IAF Certified Professional Facilitator (CPF). Together with Facilitating Client Collaboration they comprise the new ToP Facilitation Essentials Program that has been submitted for IAF endorsement. These three courses plus Action Planning and Participatory Strategic Planning cover most of the competencies required for Certified ToP Facilitator (CTF) assessment. To learn more, join my next free facilitation webinar Facilitator certification: what’s it like, and is it worthwhile?

Interested to join IAF? Participants in all these ICA:UK ToP courses are eligible for a 50% discount on their first year’s IAF membership, a requirement for CPF certification.

Most courses are scheduled in pairs to allow 1, 2, 3 or 4 days of training at once.  Follow the links for details and to register for each course.


Group Facilitation Methods – introducing the foundations of the ToP approach, two powerful techniques for structuring effective conversations and building group consensus – 2 days

“I found it really helpful. Martin established a really good group learning process and displayed mastery of his subject. I am very glad I went on it and very glad he ran it!” – Mike Pounsford, Employee engagement, communication and change specialist

“As a diverse, transnational, multilingual membership network, successful meetings are key to our internal and external successes. Many of our staff mentioned Martin’s training as a highlight in their end of year reviews – several said it was the most useful training they had ever attended.” – Eve Geddie, Deputy Director at Platform for International Cooperation on Undocumented Migrants (PICUM)


Action Planning – participatory planning for short-term projects and events – 1 day

“Martin is a very inspiring trainer, he is very skilled and knows how to facilitate facilitators in a structured and insightful way. I have been able to succesfully use his personal advice and facilitation techniques straight away!” – Miriam Elst, Facilitator Design Thinking and LEGO® SERIOUS PLAY®, Lead UX researcher & strategist, Service designer


Meetings That Work – practical tools to design and lead effective meetings – 2 days

“Meetings That Work ticked all the boxes. It was very interesting to hear the theory and useful to have to put it in practice during the many exercises. I use the templates and ideas from this course on a weekly basis. It improves planning and preparing for our 20 meetings (annually). Feedback on the improved meeting format is excellent.” – Peter Van Roste, General Manager CENTR


International Facilitation WeekFacilitating Client Collaboration – practical tools to design facilitation approaches with your client – 2 days

“I got confidence in how to deal with my clients. I had not expected that this course would boost me up to be more open to the customers and speak with them more freely, but it did. The methods and processes will not only be helpful in my regular work, but also in solving my family, community and society problems.” –  Neha Shrestha

Bill Staples of ICA Associates Inc. CanadaI shall be joined for this new course for 2018 by Bill Staples of ICA Associates Inc as guest trainer. Bill is one of the founders of ICA’s Technology of Participation, a principal partner of ICA Associates Inc. and the main designer of Facilitating Client Collaboration.


Participatory Strategic Planning – bringing people together to create strategies for action – 2 days

“Martin created a good atmosphere in an international group. His presentations were crispy clear, illustrated by carefully chosen, practical examples from his rich facilitator experience. Martin helped me to understand countless details of preparation and running a successful Participatory Strategic Planning session for various customers.” – Marzena Dębska-Matuszak, Experienced Trainer, Facilitator and Coach


For early bird rates, register by 10 January on Eventbrite.

Register on two or more courses at once to enjoy a 10% discount on all additional courses. Register on Eventbrite for any course, then add additional courses before you check out.

Additional discounts are available all year to members of Social Platform and other European NGO networks, and to members of ICA, IAF & IABC. If you have not received a promotional code directly from them, please contact me. Enter your code for your chosen course on Eventbrite to reveal your discounted rates.


For in-house and tailored training see ToP facilitation training at your place – and free places for you! and please contact me.

See also about mehow I workwho I work with and recommendations & case studies.

Join me for ToP facilitation training in Brussels & London in 2017!

New! (May 2017) – Meetings That Work in Brussels and London in September – scroll down for details…


I am pleased to announce three pairs of public courses in Brussels again for 2017, plus a new Meetings That Work course in Brussels and London in September. Please join me if you can, and share these details with friends, colleagues and networks who might be interested.

Now in their 4th year in Brussels, these courses are scheduled in partnership with Social Platform, the largest platform of European rights and value-based NGOs working in the social sector, and provided under license with ICA:UK, the participation & development charity.  Most are again scheduled in pairs to allow 1, 2, 3 or 4 days of training at once, in March, June, September & November – read on for courses and dates. For full details of each course, and to book, just follow the links from the course dates below.

I am pleased to offer discounted rates again to voluntary organisations and independent professionals, and in particular to ICA colleagues, to staff and members of Social Platform and other European NGO platforms, and to members of IAF & IABC. Please ask for details if you do not receive them through those channels.

Please contact me with any questions or for further details – including how to commission a tailored course for your group, and availability of scheduled public courses in the UK and worldwide.

See also ToP facilitation training – what’s it like, and is it worthwhile? and ToP facilitation training at your place – and free places for you!


“Meetings are a key part of what we do. As a diverse, transnational, multilingual membership network, successful meetings are key to our internal and external successes. Many of our staff mentioned Martin’s training as a highlight in their end of year reviews – several said it was the most useful training they had ever attended, and there was a clear consensus that we should work with him again.”

Eve Geddie, Deputy Director at Platform for International Cooperation on Undocumented Migrants (PICUM)


Meetings That Work (New for 2017)

Practical tools to design and lead effective meetings – 2 days

How can I turn meetings into “events” that people want to attend? How can I increase participation, and get the best input and results from everyone? How can I increase commitment to action, and handle difficult or controversial items?

This course will provide you with tips, templates and practical tools from professional facilitators that will enable you to get more from meetings than you ever thought possible. For this new course I shall be joined by Bill Staples of ICA Associates Inc of Canada as guest trainer.

Bill Staples is one of the founders of ICA’s Technology of Participation, a principal partner of ICA Associates Inc. of Canada, and one of the designers of Meetings That Work. Bill is happy to bring Meetings That Work to Europe for the first time in 2017, and will make the course come alive will illustrations from many fields. Bill has worked around the world with many organization and is well known in the field of facilitation. He is the author of Transformational Strategy: Facilitating ToP Participatory Planning, and is the publishing editor of the IAF Journal Group Facilitation. Bill is also a founding member of IAF, and was among the first facilitators to be inducted into the IAF Hall of Fame.


Group Facilitation Methods

Introducing the foundations of the Technology of Participation (ToP) approach, two powerful techniques for structuring effective conversations and building group consensus – 2 days

  • 21-22 March in Brussels
  • 20-21 June in Brussels
  • 7-8 November in Brussels – BOOK NOW!

FC&CW method imagesHow can I have more purposeful & productive conversations, bring out the wisdom of a group, encourage feedback between people, and reach shared awareness in meetings? How can I generate and weave together a diverse range of ideas, develop creative solutions and build a group consensus?

This course provides a structured introduction to the ToP Focused Conversation and Consensus Workshop methods, which form the foundations of the ToP Action Planning method, Participatory Strategic Planning and other applications.


Action Planning

Participatory planning for short-term projects and events – 1 day

  • 23 March in Brussels
  • 22 June  in Brussels

Action PlanningHow can I get all members of a group to participate in planning a project or event together, and build their commitment and responsibility so that they can successfully implement their plan?

This course introduces a structured, participatory process to enable the successful implementation of a group project or event.  The ToP Action Planning method uses the ToP Focused Conversation and Consensus Workshop methods to engage all members of a group effectively, and so it builds commitment and ownership at all stages. The method is suitable for planning short to medium-term projects, or completing projects that have stalled.


Participatory Strategic Planning

Bringing people together to create strategies for action – 2 days

ToP Participatory Strategic Planning“How can I enable my group to come to a common vision for their future? How can I help them make their vision happen by creatively addressing the root causes of the challenges that are blocking them, rather than focus simply on fire-fighting and problem-solving? How can I ensure a real sense of ownership, so that for once their plan actually happens?”

The course presents a structured long-range planning process which incorporates the ToP Consensus Workshop method for building consensus, the ToP Focused Conversation method for effective group communication, and an implementation process for turning ideas into productive action and concrete accomplishments. Those with more experience of facilitation, strategic planning or ToP facilitation may need no further support to apply the process effectively in their own situations, and for others the course serves as a powerful, experiential introduction to the process.


Please contact me with any questions or for further details.

For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining my free facilitation webinars online, and IAF England & Wales’ free facilitation meetups in London and elsewhere.

Introducing ICA’s Technology of Participation in Geneva & Brussels this November

iaf-geneva-banner

“How can I enable more purposeful & productive conversations, bring out the wisdom of a group and reach shared awareness and new insight in meetings?”

“How can I help a group take a comprehensive and long-term strategic view – to learn from the past, appreciate the present and anticipate the future?”

“How can I enable a group to come to a common vision, a deeper understanding of its current reality and a real sense of ownership and commitment to a shared way forward – so that for once their plans actually deliver the change that they are seeking?”

I am pleased to offer this special one-day masterclass on 18 November in collaboration with IAF Geneva – book now!

This one-day tailored master-class (pdf) will introduce two foundational methods of ICA’s ‘Technology of Participation’ (ToP) methodology, and two that adapt and apply these foundations to strategic review, planning and change:

  • ToP Focused Conversation provides a structured, four-level process for effective communication which ensures that everyone in a group has the opportunity to participate
  • ToP Consensus Workshop is a five stage process that enables a facilitator to draw out and weave together everybody’s wisdom into a clear and practical consensus
  • ToP Historical Scan (or ‘Wall of Wonder) is a powerful tool to enable a group to share and learn from their varied perspectives of a journey through history, and in context, to review the past in order to prepare for the future
  • ToP Participatory Strategic Planning is a structured long-range planning process which incorporates ToP Consensus Workshop for building consensus, ToP Focused Conversation for effective group communication, and an implementation process for turning ideas into productive action and concrete accomplishments.

The workshop will be suitable for all those who want to be able to involve people more effectively in dialogue, learning, consensus & change, including team leaders and managers within organisations, those working with Boards, management teams, partnerships and external stakeholders, youth and community workers and independent facilitators. More experienced facilitators may be ready to apply at least the first three tools effectively in their own situations, and at least key principles of the fourth. For others the course will serve as a powerful, experiential introduction to ICA’s ToP methodology.

Alternatively, or as well, for more in-depth training in these and other ToP methods join me in Brussels for:

or join ICA:UK & Intitiatives of Change in Geneva for:

See also ToP facilitation training – what’s it like, and is it worthwhile? and ToP facilitation training at your place – and free places for you!.


For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also in London and elsewhere by joining IAF England & Wales’ free facilitation meetups, and online by joining my free facilitation webinars.

ToP facilitation training – what’s it like, and is it worthwhile?

Chris Mapitlan with certificate

Have you considered taking ToP facilitation training, with me in Brussels or elsewhere, and wondered what it would be like and whether it would be worthwhile?

Below is what some have had to say on LinkedIn about my own recent courses in Brussels and London, and a short time-lapse video offering a glimpse of ToP facilitation training – for more glimpses see also #ToPfacilitation on Twitter.

Scroll on for details of my own upcoming courses in Brussels in 2017, and book now on Eventbrite.  Discounted rates are available for voluntary organisations and independent professionals, and in particular to ICA colleagues, to staff and members of Social Platform and other European NGO platforms, and to members of IAF & IABC. Your fee includes one hour’s free telephone coaching after the course.

Regularly scheduled public ToP training courses are also provided by ICAs including in AustraliaCanada, Taiwan, UK, Ukraine & the USA.  Other ICAs also offer public courses, and in-house courses on request – see ICA Worldwide.

See also ToP facilitation training at your place – and free places for you!


Michael NordMichael Nord, Principal, Facilitator, Strategist & Networker, Amsterdam

“I joined Martin for Group Facilitation Methods training in Brussels, 2 days packed with tips, tricks and hands-on exercises. It was great experience and, though I work as a facilitator with my clients, it gave me a boost to do more, using the ToP methods. I would really recommend anyone who has done facilitation, but need a refresher or inspiration, to join one of Martin’s sessions. He is inspiring, he checks with attendees that they are OK, and he follows up afterwards.”


Nina Elzer

Nina Elzer, Policy Advisor at CENTR, Brussels

“Martin trained the Chairs of the CENTR Working Groups on facilitation. It provided them with valuable tools and techniques to make agenda-setting more efficient and meeting facilitation more effective – some have already been able to successfully implement what they learned. I would recommend Martin to anyone who is looking for an engaged trainer and thorough listener.”


Eve GeddieEve Geddie, Deputy Director at PICUM, Brussels

“Meetings are a key part of what we do. As a diverse, transnational, multilingual membership network, successful meetings are key to our internal and external successes. Many of our staff mentioned Martin’s training as a highlight in their end of year reviews – several said it was the most useful training they had ever attended, and there was a clear consensus that we should work with him again.”


Miriam ElstMiriam Elst, Facilitator Design Thinking and LEGO® Serious Play®, Lead UX researcher & strategist, Service designer, Brussels

“Martin is a very inspiring trainer, he is very skilled and knows how to facilitate facilitators in a structured and insightful way. I have been able to successfully use his personal advice and facilitation techniques straight away!”


Mike PounsfordMike PounsfordEmployee engagement, communication and change specialist, London

“I went on a course run by Martin and found it really helpful. Martin established a really good group learning process and displayed mastery of his subject. I am very glad I went on it and very glad he ran it!”  


Pierre BaussandPierre BaussandDirector of Social Platform, Brussels

“I would recommend the course as something that can easily be used in practise for leaders, facilitators and participants of group meetings”.


Katherine SargentKatherine Sargent, Country Programme Manager at Trócaire, London

“What made it so useful for me was the opportunity to practice the techniques in a supportive environment and the practical tools we took away from the course. This gave me the confidence to try out the techniques in the ‘real world’. I have been using techniques I learnt during the course to prepare for meetings and it has really helped me focus my thoughts. Since the course I have facilitated a session for one of our partners using the Consensus Workshop approach. Not only did everyone actively participate, we reached consensus and I received very positive feedback from the participants!”


Meetings That Work (New for 2017)

Practical tools to design and lead effective meetings 

2 days14-15 September in Brussels & 18-19 September 2017 in London.

 

How can I turn meetings into “events” that people want to attend? How can I increase participation, and get the best input and results from everyone?  How can I increase commitment to action, and handle difficult or controversial items?

This course will provide you with tips, templates and practical tools from professional facilitators that will enable you to get more from meetings than you ever thought possible. For this new course I shall be joined by Bill Staples of ICA Associates Inc of Canada as guest trainer.


FC&CW method imagesGroup Facilitation Methods

Introducing the foundations of the Technology of Participation (ToP) approach, two powerful techniques for structuring effective conversations and building group consensus

2 days21-22 March, 20-21 June & 7-8 November 2017 in Brussels and (for ICA:UK 13-14 December 2017 in London)

How can I have more purposeful & productive conversations, bring out the wisdom of a group, encourage feedback between people, and reach shared awareness in meetings? How can I generate and weave together a diverse range of ideas, develop creative solutions and build a group consensus?

This course provides a structured introduction to the ToP Focused Conversation and Consensus Workshop methods, which form the foundations of the ToP Action Planning method, Participatory Strategic Planning and other applications.


Action PlanningAction Planning

Participatory planning for short-term projects and events 

1 day – 23 March & 22 June  2017 in Brussels.

How can I get all members of a group to participate in planning a project or event together, and build their commitment and responsibility so that they can successfully implement their plan?

This course introduces a structured, participatory process to enable the successful implementation of a group project or event.  The ToP Action Planning method uses the ToP Focused Conversation and Consensus Workshop methods to engage all members of a group effectively, and so it builds commitment and ownership at all stages. The method is suitable for planning short to medium-term projects, or completing projects that have stalled.


Participatory Strategic PlanningToP Participatory Strategic Planning

Bringing people together to create strategies for action

2 days – November 9-10 2017 in Brussels

“How can I enable my group to come to a common vision for their future? How can I help them make their vision happen by creatively addressing the root causes of the challenges that are blocking them, rather than focus simply on fire-fighting and problem-solving? How can I ensure a real sense of ownership, so that for once their plan actually happens?”

The course presents a structured long-range planning process which incorporates the ToP Consensus Workshop method for building consensus, the ToP Focused Conversation method for effective group communication, and an implementation process for turning ideas into productive action and concrete accomplishments. Those with more experience of facilitation, strategic planning or ToP facilitation may need no further support to apply the process effectively in their own situations, and for others the course serves as a powerful, experiential introduction to the process.


BOOK NOWor please contact me with any questions or for further details.

See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together.

Register now on Eventbrite for my free facilitation webinars, and for my regularly scheduled ToP facilitation training courses in London and Brussels.

Join me for ToP facilitation training in Brussels in 2016!

MG ToP 2016 in BrusselsI am pleased  to announce six new public courses in Brussels for 2016. Please join me if you can, and share these details with friends, colleagues and networks who might be interested.

Now in their third year in Brussels, these courses are scheduled in partnership with Social Platform, the largest platform of European rights and value-based NGOs working in the social sector, and provided under license with ICA:UK, the participation & development charity.  They are scheduled in pairs to allow 1, 2, 3 or 4 days of training at once, in April, June & November – read on for courses and dates.

Book online now  – for full details of each course, and to book, just follow the links from the course dates below.

I am pleased to offer discounted rates to voluntary organisations and independent professionals, and in particular to ICA colleagues, to staff and members of Social Platform and Concord Europe, and to members of IAFIABC & CMI. Please ask for details if you do not receive them through those channels.

Please contact me with any questions or for further details – including how to commission a tailored course for your group, and availability of scheduled public courses in the UK and worldwide. See also ToP facilitation training at your place – and free places for you!


Photo by Adam Swann

“I would recommend the course to others as something that can easily be used in practice for leaders, facilitators and participants of group meetings” – Pierre Baussand, Director, Social Platform, Brussels.


FC&CW method imagesGroup Facilitation Methods

Introducing the foundations of the Technology of Participation (ToP) approach, two powerful techniques for structuring effective conversations and building group consensus

2 days4-5 April, 27-28 June & 7-8 November 2016 in Brussels

How can I have more purposeful & productive conversations, bring out the wisdom of a group, encourage feedback between people, and reach shared awareness in meetings? How can I generate and weave together a diverse range of ideas, develop creative solutions and build a group consensus?

This course provides a structured introduction to the ToP Focused Conversation and Consensus Workshop methods, which form the foundations of the ToP Action Planning method, Participatory Strategic Planning and other applications.


Action PlannningAction Planning

Participatory planning for short-term projects and events 

1 day – 6 April 2016 in Brussels, 9 June & 20 October in London. (Sorry, 29 June in Brussels has been cancelled.)

How can I get all members of a group to participate in planning a project or event together, and build their commitment and responsibility so that they can successfully implement their plan?

This course introduces a structured, participatory process to enable the successful implementation of a group project or event.  The ToP Action Planning method uses the ToP Focused Conversation and Consensus Workshop methods to engage all members of a group effectively, and so it builds commitment and ownership at all stages. The method is suitable for planning short to medium-term projects, or completing projects that have stalled.


Participatory Strategic PlanningToP Participatory Strategic Planning

Bringing people together to create strategies for action

2 days – November 9-10 2016 in Brussels

“How can I enable my group to come to a common vision for their future? How can I help them make their vision happen by creatively addressing the root causes of the challenges that are blocking them, rather than focus simply on fire-fighting and problem-solving? How can I ensure a real sense of ownership, so that for once their plan actually happens?”

The course presents a structured long-range planning process which incorporates the ToP Consensus Workshop method for building consensus, the ToP Focused Conversation method for effective group communication, and an implementation process for turning ideas into productive action and concrete accomplishments. Those with more experience of facilitation, strategic planning or ToP facilitation may need no further support to apply the process effectively in their own situations, and for others the course serves as a powerful, experiential introduction to the process.


BOOK NOWor please contact me with any questions or for further details.

For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining my free facilitation webinars online, and IAF England & Wales’ free facilitation meetups in London and elsewhere.

IAF Brussels facilitators & friends meet up, 20 October

IAF_Logo_IFW2015_RGBAre you interested in meeting up in Brussels with other facilitators and others interested in facilitation, for informal networking & sharing – and to join in celebrating and promoting the power of facilitation during International Facilitation Week, 19-15 October?

Join me and IAF Belgium members from 5-7pm on Tuesday 20 October in central Brussels. Members and non-members of IAF (International Association of Facilitators) are equally welcome. The meetup will be free and informal.

Please RVSP on the doodle poll to indicate if you can join us and to see who else is coming, and contact me or add a comment to the poll if you can host us at your place or suggest a suitable central place to meet, or if you are interested in future meetups. Be sure to leave your email address if I may not not have it.  I shall confirm the venue on the doodle poll for those attending.

This is the first time for such a gathering in recent years, so the emphasis will be on getting to know each other and exploring interests and possibilities for future networking, learning and collaboration.  I shall be there to share the experience of the IAF London facilitators and friends meetup group, now in its third year of regular monthly gatherings. Your experience and suggestions are invited, for this first gathering and for the future.

I have been involved with ICA in Belgium for many years, and I have been delivering ICA’s Technology of Participation (ToP) facilitation training in Brussels two or three time a year in recent years, from my base in London – my next Brussels courses are Group Facilitation Methods & Action Planning, November 17-18 & 19.

My experience suggests to me that there is a great opportunity to further promote facilitation and IAF in Brussels, at least – I am less familiar with Belgium as a whole. I am hoping to be able to refer participants on my Brussels courses to a local group, perhaps a future chapter of the IAF EMENA region, where they can network and learn with others and perhaps find other opportunities for mutual support and collaboration.

How do you see as the opportunities for networking with other facilitators in Belgium?

If you can’t join us in Brussels, please join us on twitter with the hashtags #FacWeek and #IAFMeetUp!

Join me for ToP Group Facilitation Methods and Action Planning training in Brussels!

MG ToPBOOK NOW! ToP Group Facilitation MethodsEventbrite ToP BOOK NOW - AP15I am excited to announce these two new public courses in Brussels, repeated this November. Please join me if you can, and share these details with friends, colleagues and networks who might be interested.

These courses are scheduled in partnership with Social Platform, the largest platform of European rights and value-based NGOs working in the social sector; and provided under license with ICA:UK, the participation & development charity.  It was following an earlier course with Social Platform in Brussels that I blogged Three dimensions of the facilitator role – a focused conversation with video.

“I would recommend the course to others as something that can easily be used in practise for leaders, facilitators and participants of group meetings” – Pierre Baussand, Director, Social Platform, Brussels.

Group Facilitation Methods

Introducing the foundations of the Technology of Participation (ToP) approach, two powerful techniques for structuring effective conversations and building group consensus – 2 days, November 17-18

How can I have more purposeful & productive conversations, bring out the wisdom of a group, encourage feedback between people, and reach shared awareness in meetings? How can I generate and weave together a diverse range of ideas, develop creative solutions and build a group consensus?

This course provides a structured introduction to the ToP Focused Conversation and Consensus Workshop methods, which form the foundations of the ToP Action Planning method, Participatory Strategic Planning and other applications.

Action Plannning

Participatory planning for short-term projects and events – 1 day, November 19

How can I get all members of a group to participate in planning a project or event together, and build their commitment and responsibility so that they can successfully implement their plan?

This course introduces a structured, participatory process to enable the successful implementation of a group project or event.  The ToP Action Planning method uses the ToP Focused Conversation and Consensus Workshop methods to engage all members of a group effectively, and so it builds commitment and ownership at all stages. The method is suitable for planning short to medium-term projects, or completing projects that have stalled.

BOOK NOW for Group Facilitation Methods, November 17-18 and Action Planning, November 19 – or please contact me with any questions or for further details.