Promoting inclusion in online facilitation – free facilitation webinar recording & outputs

Thank you again to everyone who participated in yesterday’s free facilitation webinar, and especially to Judy Rees for inviting me to co-facilitate with her and to Bhavana Nissima for inspiring the topic – and to Bhavana for her gratifying feedback on the session, below.  Here below also you will find the session recording and other outputs.

We took a slightly different approach to my previous free facilitation webinars this time – not least in that this free, 90-minute, interactive online session offered an experience of virtual facilitation in Zoom rather than in Adobe Connect.

Our approach was largely inspired by a 3-day online European Regional Forum of Amnesty International, originally conceived as a 3-day hybrid event in Brussels, that Judy, Orla Cronin & I had just designed and prepared in three fast-moving weeks and facilitated together this past weekend. It involved over 100 delegates from around 25 member organisations across Europe, asynchronous collaboration over 10 days in Basecamp, and five Zoom sessions of around 2 hours each in which we also used Mentimeter, Googlesheets and Jamboards. That experience merits a post of its own – suffice to say for now that participant feedback included:

  • “The tech and facilitators were amazing, it felt super inclusive”
  • “Technology facilitated a more inclusive meeting than is usually possible in person.”
  • “Technology! Great to have breakout sessions with so many different people. It makes everything very inclusive.”
  • “Great facilitation. Great diversity and inclusion.”
  • “Best facilitation ever (thanks Martin, Orla, Judy), more equal interaction than at any other meeting, no flights (climate thanks us). Virtuality rules!”

“Promoting inclusion should be the business of all facilitators” write the IAF Social Inclusion Facilitators. But how does that work online? In these circumstances our groups are often more diverse than in-the-room gatherings. Power differentials abound, but they may be less apparent.

Online meetings are shaped by the technologies in use, which place constraints on how we can recognise diversity and promote inclusion:

  • With audio-only groups, non-native speakers of the call’s language are at an automatic disadvantage.
  • When we encourage the use of video to build personal connection, we reveal differences in skin colour, clothing and calling location.
  • With most conferencing systems, online breakout groups can’t easily be seen or overheard by the facilitator: what difference will that make?
  • Text chat perhaps gives away the least about who is making each comment – which brings its own challenges.

All of these technologies have advantages and disadvantages for facilitators seeking to promote inclusion.

In these environments, how might we challenge or learn from prejudice and intolerance as appropriate? As experienced online facilitators we have our own tried and tested tactics – but we know we still have lots to learn. This event brought together a wide range of perspectives to develop our practice.

The recording and other outputs follow, from Mentimeter & Jamboard in Slideshare and the Zoom chat in pdf. Thanks also to Noel Warnell for the sketchnote!

Promoting inclusion in online facilitation - sketchnote


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Register now on Eventbrite also for my regularly scheduled ToP facilitation training courses in London and Brussels.

EU-funded places available on ToP facilitation training next week!

Facilitative Leadership and Group Facilitation Methods for Social Cohesion and Gender Equality

Two places have become available at short notice on an EU-funded facilitation training to be held next week, December 9-14, in English & Spanish in Madrid, Spain.

The course is titled “Facilitative Leadership & Group Facilitation Methods for Social Inclusion and Gender Equality“, and is organised and delivered by ICA Spain with ICA:UK.

For full details, please download the course information and practicalities (pdf), and for enquiries and bookings please email catalina@iac-es.org or info@iac-es.org.

The course starts Monday 9th at 17.00 and finishes Saturday 14th, at 13.30. ICA Spain will be glad to cover the 750 Euros course fee. Participants are asked to cover their own accommodation, meals and travel (round trip). If interested they could discuss these expenses.

The course is designed for people responsible for facilitating multicultural and interdisciplinary groups more effectively within educational, social, political, cultural sectors; for team leaders and managers dealing with social inclusion and gender equality policy making; and for youth and community workers and social development agents responsible for implementing social cohesion and gender equality policies.

Comments from the evaluations of last year’s course include:

…. a solid and intelligent combination of professional competence and personal drive and engagement. Great attention to detail was evident from the logistical organization to the high quality of delivery.” (Participant from Switzerland).

Excellent course, excellent facilitation, truly an opportunity to learn valuable skills. Highly recommend it.” (Participant from Spain).

It was an excellent course both on providing knowledge and skills on the topic.” (Participant from Greece).

What stood out especially was the trainers’ attention to each particpants’ professional development and the strong participatory elements.” (Participant from Germany).

The approach was very successful because we had moments of theory, demonstration and practice of the new methodologies. We had the opportunity to participate in some cultural and study visits which make us connect with the contents of the course and know more about the host country.” (Participant from Portugal).