Thank you again to the 100 or so who attended this session yesterday, and especially to IAF for the invitation and to Michael Ambjorn of AlignYourOrg for co-hosting with me.
In this session we explored the ladder of engagement, and how we can climb it with those that we work with. We invited you to share your experience in changing the conversation, at scale, so we can all become better at it. We explored together how the roles, skills and tools of the facilitation and communications professions can complement each other, and help us to scale up engagement and dialogue for positive social change.
We drew on some insights of previous work on the power of partnership between facilitation and communication, including research for our chapter in the forthcoming book the Power of Facilitation #FacPower.
We applied some of the tools of the two professions to generate new insights together, including four external digital tools in addition to zoom – Google Docs, Easyretro, Flinga and Mentimeter.
The slides, recording and other session outputs follow here:
Join us in exploring the ladder of engagement, and how we can climb it with those that we work with. Share your experience in changing the conversation, at scale, so we can all become better at it.
In this 90-minute workshop we’ll explore together how the roles, skills and tools of the facilitation and communications professions can complement each other, and help us to scale up engagement and dialogue for positive social change.
We’ll draw on some insights of previous work on the power of partnership between facilitation and communication, and we’ll apply some of the tools of the two professions to generate new insights together.
It is two years ago already that I blogged that I was working with Michael Ambjorn of AlignYourOrg on a book project, as part of a wider team of expert facilitators from around the world. The book aims to showcase the power of facilitation in various fields and contexts, and the shorthand for the project is #FacPower – now at https://facpower.org/.
We are now eagerly anticipating publication of the book this month, we hope! Watch this space…
Our chapter focuses on the intersect between communication and facilitation, and exploring the power of applying facilitation and communications in partnership. We share stories of how we’ve used some of their complementing (and contrasting) professional competencies, and the professional frameworks available.
This session was originally proposed and accepted as a face-to-face conference workshop for the IAF Global Summit to have been held in Stockholm in October of this year, so we are also grateful to have the opportunity to share it now online.
I work as a facilitator, trainer and consultant. What drives me is my passion and commitment to make a positive difference in the world, and to support and enable others to do so as well. I believe that facilitation and facilitative leadership will be key to achieving a just and sustainable world for all. I am a IAF Certified Professional Facilitator | Master (CPF|M), an ICA Certified ToP Facilitator (CTF) and experienced lead trainer and licensed provider of ‘ICA’s ‘ToP’ facilitation training. I have been a facilitator and trainer since 1986 and I have been providing facilitation, training and consulting professionally to clients since 1997. I began my career in grassroots community development work in India, Africa and the Middle East, after awakening to my own passion and commitment as an international volunteer. Since 1997 I have worked with a wide range of clients in the UK and overseas, and since 2012 online.
Michael Ambjorn, Copenhagen
20+ years of leading people. I’ve run organisations, chaired boards and developed changemakers. As a mentor I provide 1:1 advice to Chairs, Chief Execs and senior leaders – and the next generation of changemakers – with a particular focus on strategy, change and turnarounds. I’m particularly interested in how strategic alignment can focus people – and enable sustainable growth and renewal. And I am a committed espresso drinker. I also run an accelerator based on Urbantech – and I am a past chair of the International Association of Business Communicators.
All of this time I have worked remotely, in and with geographically distributed groups, as well as face-to-face. I have been using online technology in this work for as long as it has been available.
I have never sought to make online facilitation a particular speciality, however – until now, of course. I have not made LEGO® Serious Play® a speciality either, in spite of having enjoyed a long and distinguished early childhood career in LEGO®!
I believe that a facilitator is first a facilitator, and only second an online facilitator or a LEGO Serious Play facilitator. I believe that the keys to mastering facilitation lie in the values and the stance of the facilitator, the competencies and the disciplines, rather than the space or the platform, the methods or the tools.
I know Sean, and that he is a competent, experienced and accomplished facilitator. Questions are the primary tool of every facilitator, and I know that he asks good questions and that he asks them well. In an early meetup of IAF England & Wales, in London in perhaps 2013, he posed the question: “Is there such a thing as a universal principle of facilitation?”
It didn’t take me long to think and respond that, in my own facilitation at least, there is certainly something approaching that – the ‘ORID’ model underlies of the ToP Focused Conversation method and the ToP methodology as a whole.
I know that Sean has since integrated this approach in his practice, and in his previous book ‘Mastering The LEGO Serious Play Method’. I was sufficiently inspired by the metaphor of ORID as a universal principle that I blogged about it then and have used it in my training ever since.
Many facilitators have rapidly developed a speciality in working online this year, as Sean and I have as well. Some have done so more quickly and easily than others, and some with greater enthusiasm. Most, in my experience, have had reservations about some of the very real limitations of online facilitation. Only recently I think more of us are becoming belatedly more aware of some equally real limitations of face-to-face, and some real advantages of working online.
So, it is not only LEGO Serious Play practitioners that might take heart and find inspiration in the many innovations that Sean shares in this book. There is much here for all of us to learn from – not least, the rigour and creativity with which he has designed ‘a digital process that uses bricks’ [substitute your preferred tool or method here] ‘rather than an analogue process poorly rendered online’.
I’ve heard it said that, in online facilitation, every participant brings their share of the meeting room with them. This is a challenge for LEGO Serious Play practitioners perhaps more than most, and one to which this book rises admirably.
As Sean makes clear in his Guiding Principles, success in achieving outcomes rather than just engagement through facilitation comes largely from the planning and preparation, and from the capacity to divert nimbly from the plan when the moment requires improvisation.
All of this can be considerably more complex and difficult online than face-to-face. So, if this is what can be done with LEGO Serious Play, think what else can be possible online!
Finally, we are in the midst of a climate emergency, as well as a public health emergency. I believe that the two are not unrelated, and that they demand new ways of connecting, communicating and collaborating that are less carbon intensive as well as more COVID-19 secure, and that are more creative, compassionate and empowering as well. I believe that facilitation has a central role to play on the latter, with bricks as well as without, and that designing and delivering facilitation well online must play a part on the former.
I have witnessed an extraordinary flourishing of creativity and innovation among facilitators in response to the pandemic and lockdown of recent months, and an extraordinary generosity of sharing of it as well – largely, of course, online.
I am delighted to see this valuable and timely new book enter the fray, and just in time for International Facilitation Week! I am proud to be able to welcome you to it, and grateful to Sean for sharing it.