Leading the Big Conversation at #IAFEMENA17 in Paris

Join Mike Pounsford and me for our session at the upcoming 2017 IAF EMENA conference Boosting positive change – the power of facilitation, October 13-15 in Paris! Our session Leading the Big Conversation will be on the Saturday afternoon from 2pm.

This facilitated workshop will illustrate the Big Conversation process, and help you to explore your future using visuals and conversations. The Big Conversation supports the implementation of change by enabling teams to understand strategic goals and translate them to local actions. It uses visual approaches that are memorable, accessible and relevant. The workshop will be experiential, and illustrate this approach using insights and ideas generated by participants thinking about their own futures.

Like me, Mike is an IAF Certified Professional Facilitator and an enthusiastic user of ICA’s Technology of Participation. He is also President of IABC UK, the UK chapter of the International Association of Business Communicators. For more on our efforts to promote mutual learning and collaboration between facilitators and communicators and partnership between IAF and IABC, and on my session at the recent IABC Europe MENA conference in London, see Facilitating transformation: reviewing the past to prepare for the future at #EuroComm17.

See also Facilitation and Communication to lead ‘The Big Conversation’: Digital Transformation.

Register now to join us! I understand that IABC members are welcome to register for the conference at IAF member rates.


For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining my free facilitation webinars online, and IAF England & Wales’ free facilitation meetups in London and elsewhere.

 

Facilitating transformation: reviewing the past to prepare for the future at #EuroComm17

#eurocomm17

I am excited to be attending and presenting at this year’s IABC Europe MENA conference #EuroComm17 in London in March. It promises to be a fantastic opportunity for facilitation professionals to connect, learn & collaborate with their counterparts in the communications profession. Register now to join me, or contact me first to benefit from my ‘invite a friend’ discount code.

CCjkUYmXIAAZqK9.jpg largeIt seems that the time is increasingly ripe to bring our two communities and skill sets closer together. I was inspired by attending EuroComm15 in London two years to blog, in Power to the People, and the power of facilitation and communications in partnership, on the potential that I saw for greater mutual learning and collaboration between facilitators and communicators and for partnership between IAF and IABC.

#FacWeekChat 2015Since then I have collaborated with fellow IAF London member and past-IABC Chair Michael Ambjorn to engage members of both associations & professions on the question What does it take for people to align behind change? – first in a twitter chat and then in a webinar. Several IABC members have taken ToP facilitation training with me, joined IAF and even gained the IAF Certified Professional Facilitator designation. More recently IABC EMENA Board member Kasha Dougall has blogged on When communicators become facilitators, and IAF Denmark member Charlotte Ditloev Jensen has joined the EuroComm17 speaker list with her session Transformation from within: How facilitation techniques can expand the organizational impact of communication.

The theme of EuroComm this year  – TRANSFORMATION: Adapt • Invent • Evolve – is a key aspect of any ever-changing and growing profession. Presentations will cover everything from constantly reinventing ourselves as professionals, to keeping pace with technology, to navigating the ever-changing political, social and workplace landscape.

etf20In my own workshop, Facilitating transformation: reviewing the past to prepare for the future, I shall demonstrate a participatory approach for a group to review the past to prepare for the future, by applying the ToP Historical Scan method to reflect together on the journey of development of the communications profession. I will be joined by IABC past­-chair Michael Ambjorn of AlignYourOrg and Alastair Macphail of the European Training Foundation (ETF) to share a case study of the method in action “Celebrating 20 years with the European Training Foundation in Turin – #ETF20”  This project in 2015 won an IABC Gold Quill Award and an IAF Facilitation Impact Award. Participants will have an opportunity to reflect on how they might apply the method themselves. The session is adapted from my 2014 IAF conference session on the history of facilitation, in IAF’s 20th anniversary year, Reviewing the past to prepare for the future: #FacHistory in Copenhagen.

Register now to join me, or contact me first to benefit from my ‘invite a friend’ discount code. See you then!


See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together.

Register now on Eventbrite for my free facilitation webinars, and for my regularly scheduled ToP facilitation training courses in London and Brussels.

Evidencing facilitation competencies – four years on

CPF pinThis is the essay I wrote and submitted for my IAF Certified Professional Facilitator (CPF) re-certification in October, which has just now been approved. The requirement of the essay was to “link lessons learned since your original certification date to the IAF Core Competences, demonstrating changes in your facilitation style / behaviour, and indicating what growth you have experienced as a facilitator during the period since your last certification”.


In my 2012 recertification essay Evidencing facilitation competencies – reflecting on lessons learned I wrote “I have learned that I need to become more methodical in maintaining a record of my professional development in order to more easily and effectively renew my CPF in four years from now!”  Soon after that I established a spreadsheet to track contracts and events delivered and bid for, and clients and other relationships maintained, and I began a blog to publish and archive recommendations, case studies and other writing. As a result, I can now write with some confidence that, in four years since recertifying and going freelance in October 2012, I have delivered 62 contracts to 41 clients in 16 countries, involving 77 face-to-face and 13 virtual events and 52 facilitated processes and 38 facilitation training courses.

I shall use the IAF competencies again as a framework by which to reflect on and illustrate some of my professional experience, learnings and development in these past four years.

A. Create Collaborative Client Relationships

Beirut seafront 525x296I have continued to design and deliver longer and more complex processes with increasingly diverse and international clients groups. Increasingly these have involved virtual as well as face-to-face facilitation. Examples include a 9-month programme of member engagement and strategic planning with the International Council of Unitarians & Universalists (see UUA blog); a ‘One Country Strategy process’ with Oxfam in Lebanon (see case study) engaging around 150 stakeholders and multiple Oxfam affiliates; and an online conference “Economics of Climate Change Mitigation Options in the Forest Sector” with FAO for over 1,600 international experts (see case study).

Increasingly I find I am contracting remotely with overseas clients for multi-event processes that enable a launch event to include an element of co-design for later phases, for example in strategic planning with the Nansen Centre for Peace & Dialogue in Norway and with SSCL in Lebanon. Increasingly also I find that I am undertaking more complex contracting processes with more complex configurations of stakeholders. For example, collaborative design of a team retreat with the 60 staff of the Amnesty International Europe & Central Asia Regional Office this year engaged a fluid and semi-virtual working group of from 6-12 self-selecting group members over several meetings over several weeks. John Dalhuisen, my client for that retreat, wrote in a recommendation “Martin… will help you structure a meeting and think carefully about what you want from it.  Then he will get it for you.”

case study: Celebrating 20 years with the European Training Foundation in Turin – #ETF20I continue to work solo with my clients very often, but also as appropriate with a co-facilitator, as with Our ETF, a Journey Together in Turin, or with a larger team. I was one of 6 international and 14 Ukrainian facilitators to co-design and facilitate the Ukraine PEACE Summit with ICA Ukraine in 2014, for 250 delegates from local government, business and civil society from the 27 regions of Ukraine to “dialogue on ways to solve issues locally, restore goodwill among all peoples of Ukraine and establish greater regional and city control while strengthening the country of Ukraine”. With Initiatives of Change I provided design and facilitation support to the international conference team of around 8 for the Addressing Europe’s Unfinished Business conference at Caux, Switzerland (see recommendations).

B. Plan Appropriate Group Processes

I think the size as well as the diversity of my clients and groups has grown in the last four years. One of my aspirations for going freelance was to work more internationally, and now in fact most of my work is international. My clients have begun to include larger international NGOs, UN & EU agencies and global corporations as well small charities, social enterprises and consulting firms. I have worked much less with the UK public sector than before, perhaps in part as a result of public spending cuts in recent years.

My clients tell me that they appreciate my capacity work effectively with diverse groups. Eve Geddie wrote in a recommendation  “As a diverse, transnational, multilingual membership network, successful meetings are key to our internal and external successes. Many of our staff mentioned Martin’s [facilitation] training as a highlight in their end of year reviews – several said it was the most useful training they had ever attended”.

This week for the first time I facilitated with an international group of nine Health Ministers and ministerial representatives plus key advisors, in a one-day, closed and off-the-record Ministerial Forum as part of the 47th Union World Conference on Lung Health. In preparing the processes, time and space to be appropriate to this group and its needs I found myself departing significantly from my more typical facilitation practice. The meeting was not documented, and involved no writing or visuals except one wall poster and copies of the aims, agenda & delegate list.  The room layout and process allowed half of those present to attend as observers and advisers to individual participants, rather than as participants themselves, and protocol was carefully observed in the seating arrangement and speaking order.  The process involved several series of brief presentations followed by questions and discussion and interspersed with short breaks and opportunities for country delegations to confer among themselves. Participants remarked afterwards on the high level of interaction, hard work and accomplishment they had achieved together.

C. Create and Sustain a Participatory Environment

Case study: How engaging can a large facilitated online session be?In a blog post titled How engaging can a large facilitated online session be? I reflected on that question relative to my experience of an online conference designed and facilitated with FAO, involving over 1,000 participants in six 2-hour sessions over a  four week period. This turned out to be a steep learning curve for all of us in many respects, but the conclusion was largely very positive. My FAO clients joined me in sharing something of our experience in one of my free facilitation webinars.

I have found myself working more and more confidently with conflict in the past four years. This had been an explicit goal for myself in the previous four since my initial CPF assessment in 2008. The Ukraine PEACE Summit is an obvious and extreme example where conflict was front and centre in context and design, but many strategic planning and other processes I have facilitated in recent years have involved a more or less explicit element of conflict to be addressed. Several others have also involved conflict very directly in the context and content of the facilitation, for example working on strategic planning with Oxfam and SSCL in Lebanon in the context of the Syria crisis, with the Nansen Centre for Peace & Dialogue in Norway and with the Initiatives of Change Addressing Europe’s Unfinished Business conference at Caux, Switzerland.

Working with interpretation in multi-lingual groups in recent years has stretched my communication & listening skills and my capacity for developing rapport with groups. I have found working with consecutive interpretation in Russia and Ukraine to be less of an obstacle to understanding and rapport than working with simultaneous translation between multiple languages, such as at IofC’s Caux conferences in Switzerland.

D. Guide Group to Appropriate and Useful Outcomes

ORIDICA’s Technology of Participation methodology continues to serve me well as the foundation of my facilitation approach, to the extent that I have blogged and presented on the ORID model of ToP in Is there a Single, Universal Principle of Facilitation?  The presentation, shared at several IAF conferences & meetups, includes examples of how I have applied ORID in session design to produce a naturally flowing, focused and productive process, often in conjunction with other methods & tools of ToP and other approaches including World Café, Open Space and twitter chats.

E. Build and Maintain Professional Knowledge

Since 2012 I have attended 14 international conferences & regional gatherings of IAF, ICA & other Associations. In 2014 I led a six-month collaborative process, online and face-to-face at IAF conferences, to develop a collective story of facilitation as IAF celebrated its 20th anniversary –  Celebrating the development of facilitation – world-wide and history long. I have tweeted for International Facilitation Week @FacWeek since its inception in 2013.

What does it take for people to align behind change?I have organised IAF England & Wales free facilitation meetups since 2015, and I have attended, hosted and facilitated at dozens of IAF E&W free facilitation meetups in London and elsewhere since 2013.  I have pursued and promoted interdisciplinary learning and collaboration among facilitation, communications and change management professionals, and between members of their Associations IAF, IABC & CMI – see What does it take for people to align behind change? and Power to the People, and the power of facilitation and communications in partnership.

Cast Study: IAF Facilitation Impact AwardI was awarded ICA Certified ToP Facilitator status in 2016 after an extensive process of reflection, documentation and assessment to evidence my ToP methods competencies in addition to core facilitation competencies. I won an IAF Facilitation Impact Award in 2015 for Our ETF, a Journey Together. I was inducted into the IAF Hall of Fame in 2014.

F. Model Positive Professional Attitude

I have practiced self-assessment and self-awareness through my blogging and through my CTF certification, as for example in Facilitation ethics and values – where do you draw a line?  In that blog post I gave examples of when I have declined opportunities to facilitate where I felt my integrity required it.

On my website and routinely in proposals I declare that “As a Certified Professional Facilitator, my clients are assured that I uphold the IAF Code of Ethics and that I demonstrate the full range of core Facilitator Competencies.”


For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining my free facilitation webinars online, and IAF England & Wales’ free facilitation meetups in London and elsewhere.