The importance of values in facilitation – #IAFpodcast FS7

#iafpodcast

Welcome to Facilitation Stories, where we discover how facilitators ended up in the profession, and how facilitation methods, principles and techniques are used more widely.

One of the most exciting developments for IAF England & Wales in 2019, in my view, has been the launch of the new IAF E&W podcast Facilitation Stories during International Facilitation Week in October – not only for the insightful stories that are shared, and the personal connections that are made and strengthened, but also as an early indication of what a small, self-organising team of ‘IAF facilitators & friends’ can achieve by collaborating together to pursue a shared interest. I hope we will see more many more such initiatives in 2020, and a wide variety of practical projects.

I am grateful to podcast co-hosts @PilarOrti and @HeleneJewell for the opportunity to join them as a guest for today’s new 30-minute episode, and share a few stories and examples of my own – on the importance of values in facilitation.

Listen now, or see the show notes below first for what to expect – and do check out the previous six episodes and subscribe for the next at Facilitation Stories – or on Spotify or Apple Podcasts!


Helene Jewell writes in the FS7 show notes…

Martin Gilbraith is a facilitator, trainer and consultant, and Chair of the IAF England & Wales Board. He started hosting IAF meetups about 5 years ago, and has been facilitating since 1986.

He is an IAF Certified Professional Facilitator (CPF),  an ICA Certified ToP Facilitator (CTF) and an experienced lead trainer and licensed provider of ICA’s ‘ToP’ facilitation training and a Certified Scrum Master (CSM).

Martin talks about the importance of values – both personal and IAF values, which talk about the collective wisdom of the group.

He says that what you believe has an enormous impact on the group.

Martin talks about defining values, how the IAF values resonate with him and his involvement with developing the ICA:UK values.

Values are what is important to people and what drives them, and are important to be able to define what is meaningful and important to them.

He told us about the ethics of taking decisions not to do work that conflicted with his values, mostly around contracting with the client.

We discussed the set up for sessions and how to deal with it if it is not what you want, particularly thinking about hybrid (online & face-to-face) meetings. Sometimes even if the result is not perfect there are reasons why you might want to take a piece of work; in this example where the team was used to working in a distributed way on line and the group is used to the constraints and the client is known to the facilitator.

Client contracts always come with constraints and it is the facilitators responsibility to work within these constraints. Sometimes the parameters are really complex and you just have to do the best you can.

Sometimes things that’s people do unconsciously turn out to be core values.

Martin talked about his involvement in the ICA:UK and how the values were developed. One of the ways this was done was through using the ORID methodology to ask questions to members and stakeholders followed by a consensus building process at a workshop.

Facilitators often facilitate sessions to help organisations come up with their own values.

It’s important to start with real life experiences and something that is important and meaningful to people to help them define their values.

Martin started working with ICA as a volunteer and his first workshop involved creating a personal timeline as a personal reflection tool.

He talked about a book by John and Maureen Jenkins (founder members of IAF) – 9 disciplines of a facilitator – leading groups by transforming yourself. All about understanding your own values. A phrase from Maureen that resonated with Martin “however good a facilitator you are […] your most powerful tool as a facilitator is your own interior condition

Martin explains a bit further what ORID is and how it is his universal principle of facilitator.

He finally shared a quote from Groucho Marx: “These are my principles, and if you don’t like them….well, I have others!

Please let us know your thoughts – email us at podcast@iaf-englandwales.org and go mad on Twitter! @IAFenglandwales, @Fac_stories, #IAFPodcast, #IAFmeetup.


See also about mehow I workwho I work with and recommendations & case studies, and please contact me about how we might work together. Please do not delay before contacting me – the earlier I hear from you, the more chance that I will be able to help and the more helpful I may be able to be.

Register now on Eventbrite for my free facilitation webinars, and for my regularly scheduled ToP facilitation training courses in London and Brussels.

Free facilitation webinar – What does it take for people to align behind change?

Are you interested to learn more about facilitation, and ICA’s Technology of Participation (ToP) methodology in particular – in a free, one-hour, interactive online session that offers an experience of virtual facilitation as well? Please join me for my new series of free facilitation webinars!

Register now on Eventbrite for the next session on October 17 (postponed from August 15) and register your interest on Surveymonkey for future dates & times and topics to be scheduled. To review past session recordings and other outputs, and for provisional future dates & times and suggested topics, see free facilitation webinars.


2 300x600What does it take for people to align behind change?

Monday 17 October, 13.00 BST 

Scroll down for the session recording, materials & additional resources shared

In this session we shall explore what it takes for people to align behind change. This is the question that brought together 69 facilitation, communications and change management professionals over two one-hour twitter chats last October during International Facilitation Week 2015.

I shall be joined for this session by Michael Ambjorn, immediate past Chair of the International Association of Business Communicators (IABC) and one of my London-based co-hosts for the twitter chats; and again by Sunny Walker of the Virtual Facilitation Collaborative.

We will invite you to share some of your own experience and insights on what can be done to help people to align together to make change happen. We will share six top tips and tools that were shared during the twitter chats, and how the 4-level ‘ORID’ model of ICA’s ToP Focused Conversation method was applied to structure the process. We will share examples of practical application including how over 1,000 IABC leaders were engaged, aligned and activated to extend the organisation’s reach and deepen its impact.

A particular aim for the session, as for the twitter chats, is to bring together facilitation, communications and change professionals, and all those with an interest in these fields, to connect with and learn from each other and to make connections and foster broader collaboration between our associations and between our professions.

Feel free to tweet with the hashtag #FacWeekChat!


Each session in this series of free facilitation webinars will be hosted in Adobe Connect for a highly interactive learning experience.

Each topic will be addressed by a short case study or other presentation, supplemented by links to further online material for later reference. Sessions will apply tools and techniques of virtual facilitation to help participants to engage with the material and the presenter, and with their own and each other’s experience on the topic. A short technical orientation directly before the session will introduce the features of the virtual meeting room and the tools to be used. A brief closing reflection at the end of the session will invite reflection and learning on the facilitation process and virtual tools as well as on the content of the session.

For full voice participation in the session for a more conversational experience, microphone rights will be available to up to 15 participants who are first to login and set up their audio. Others will be able to listen and interact via their keyboard alone.


Session materials & additional resources shared include:


Register now on Eventbrite, and register your interests on Surveymonkey.

For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining IAF England & Wales’ free facilitation meetups in London and elsewhere.

What does it take for people to align behind change? #FacWeekChat 2015

#FacWeekChat 2015Celebrate International Facilitation Week 2015 by joining #FacWeekChat on twitter, to share your experience and to connect with and learn from others.

International Facilitation Week, 19-25 October in 2015, is an annual event convened by the International Association of Facilitators (IAF) and intended to showcase the power of facilitation to both new and existing audiences, and to create a sense of community among facilitators and their groups worldwide.  The last two years I partnered with Ben Ziegler of IAF in Canada to host twitter chats on the history and future of facilitation and on interactivity and diversity in facilitation.

For  2015, I am excited to be partnering to host a pair of twitter chats with Michael Ambjorn of the International Association of Business Communicators (IABC) and Faith Forster of the Change Management Institute (CMI), all of us located in London.

We hope that partnering together on a topic of mutual interest will not only attract more people to join the chat, but also help to make connections and foster broader collaboration between our associations and between our our professions.  Already some reciprocal conference discounts are available to members of the three associations – for example at this year’s IABC Europe MENA conference in London that I reviewed in Power to the People, and the power of facilitation and communications in partnership and the upcoming CMI conference Change in the Age of Disruption (11-12 November in London, Sydney and online).

Please join us on Friday October 23, 10-11am & 4-5pm UK time – join either or both chat, according to which times suit you where you are.

The topic for the two chats this year will be change, and what can be done to help people to align together to make change happen. Each chat will include 6-8 questions for you to respond to, spaced out throughout the hour – and of course you can respond to others’ responses, and add questions of your own, as you might in any chat.

The many tweets of a twitter chat are followed by using a common hashtag, in this case #FacWeekChat as in previous years. We will document the chats on Storify, as we have in previous years.

New to Twitter, or Twitter chats (Tweet chats)?  Check out Twitter Chats 101: A Step-by-Step Guide to Hosting or Joining a Twitter Chat.

Please join us on October 23, and tweet to invite all your twitter friends. Got questions that can’t wait? Contact any of us via twitter – @martingilbraith, @michaelambjorn, @faithforster.

What else will you be doing to celebrate? Please let the world know by tweeting #FacWeek or @FacWeek, and so connect and join with facilitators and others worldwide in promoting the power of facilitation!

Welcome to the new ICAI new website, launched today!

Welcome to the new ICAI website, launched today!  This new site is designed to provide an engaging platform for member ICAs and ICA colleagues to communicate with each other and with the wider world. We hope that you will like it, and and that you will use it and share it!

Everything that you used to find on the ICAI site is still available somewhere, including online archives of our Winds & Waves magazine and monthly news bulletin the Global Buzz.  If you can’t find what you are looking for, feel free to contact us to ask. Read on for an overview of some of what you can already find here, some of what is coming and some of what will be possible for the future.

On the Home page you will find the latest tweets and news updatates from ICAI and our members around the world, plus featured news posts and publications, and menus and a search function to help you to navigate the site.  You can also opt to have Google auto-translate the entire site into another language of your choice.  We may want to add a calendar here, for ICAI and members to publicise their events.

The news posts you will find already here are mostly drawn from recent issues of our current monthly bulletin the Global Buzz.  The new site will enable member ICAs to log in and post their news updates and photos directly, whenever they have news to share, and a monthly digest will then be emailed to Global Buzz subscribers.  There will be a role to play for volunteer editors to support members to do this, at least at first, and to monitor members’ own websites and social media posts for news and stories to re-publish here – so if you might be interested in such a role, please contact us.

About us is substantially updated to reflect how ICAI now operates since we introduced our present peer to peer approach in 2010.  Still to come soon are individual profiles for each Board member to complete and maintain, that will be linked to Our global Board and to Contact us.  I hope we will also add a members’ section here, to share internal ICA policy, governance and other documents with members only.

ICA Worldwide provides a platform for member ICAs to share and update their profiles, to connect with each other and enable others to connect with them.  At present it includes just a very limited profile of each member, drawn from their response to ICAI’s recent global membership survey (and in some cases from their own websites), and email contacts only for their ICAI representatives on our global email list. Over the coming weeks and months, ICAI Board members will be supporting members to log in to complete and update their profiles themselves by completing a simple form.  In future, members will be asked to update their profile at least annually, as they complete and update the annual membership survey in the same way.  Members will also be able to create additional pages and sub-pages (in whatever language they choose), in order to use their profile as a mini website of their own if they wish. I hope that we will be arrange also for members’ own news updates to appear on their own profile pages.

Conferences at present includes just a brief overview of the quadrennial Global Conference on Human Development that has ICAI has convened since 1984, and of the most recent hosted by ICA Nepal in 2012.  Our new 2016 Global Conference committee will be able to create and maintain additional pages here for our next conference.

Publications includes links to our archives of Winds & Waves magazine, the Global Buzz, and our pre-2010 newsletter Network Exchange, plus the 2012 book of ICA Nepal Changing Lives Changing Societies and the new 2015 ICA Handbook of Terry Bergdall od ICA USA.  Future issues of Winds & Waves magazine and other ICAI publications will be posted here, and ICAs will be encouraged and supported to post their own publications here as well.

ToP Facilitation includes an overview of ICA’s Technology of Participation facilitation methods, training and CTF certification, copied over from the ToP pages of the previous site, and links to ICA ToP training providers around the world.  Our new Global ToP Policy Working Group will be able to use these pages, and new pages here as needed, to communicate the new ICA global ToP policy that was adopted by GA in July and to support its implementation by members.  I hope we will also be able to add a twitter feed from @ToPfacilitation to this section, as we have from @ICAI on the Home page.

We are grateful to Robert Liverpool for sharing his WordPress skills and considerable volunteer time to build this site for us.  Now it is up to us to use it, make it our own and make it work for us!

We welcome your feedback or suggestions for the website, and any other queries. Most of all, we will welcome your commitment to co-create the site with us by entering and updating your own profiles, news posts and publications, and by reading, sharing and engaging with what you find here.  Please do share comments on the site, or contact us directly.

Raising our ambition – a face-to-face meeting of the virtual ICAI Board

#ICAIBoard, May 2015 on Storify

Last week provided a rare and invaluable opportunity for the largely virtual Board of ICA International to meet face-to-face, in conjunction with the East & Southern Africa ICA regional gathering held near Arusha in Tanzania.  Click on the image above for the story of our meeting on Storify, featuring the real-time updates, photos and tweets that we shared during the week.

We travelled for up to 39 hours to be hosted in Tanzania, from Tokyo, Guatemala, Toronto, Chicago, London, Kiev and Lome. I am grateful to Charles Luoga of ICA Tanzania for hosting us and to Seva Gandhi of ICA USA for her logistical support, and to all involved for giving so generously of their time and energy, in spite of the long journeys.

We had last met face-to-face as a Board when three of us were about to begin our terms, in conjunction with the 8th ICAI Global Conference on Human Development in Kathmandu in late 2012. With the other five having just joined the Board from this year, and with some of us having never yet met each other in person, we felt it essential to make the effort to meet – notwithstanding the significant cost of time and money that would be required for what is a largely volunteer-driven network. I think that that investment will prove to be richly rewarded, and I hope our members will agree – I trust that they will be delighted that the meeting kept well within our tight budget as well!

Manyara National Park, TanzaniaWe met for four days, at a safari lodge near the Manyara National Park. On the fifth day we visited the park, and on the sixth we joined the first day of the regional gathering. That gathering continues to the end of this week, with four of us still present there.  We also were able to see something of the town of Mto Wa Mbu, and the nearby children’s home initiated and supported by ICA Tanzania.

Our aims for the meeting were to get to know each other, and to build team spirit and commitment; to broaden and deepen our shared understanding of ICA and ICAI; to agree strategy and plans for how we will work together as the ICAI Board for 2015-16; and to meet and learn about ICA Tanzania and the ICAs of the region. We also aimed to engage with the global ICA network remotely as we worked during the week, including by meeting virtually with our global communications teams and volunteer web developer to plan for implementation of the new ICAI website that we are developing.

Lisseth Lorenzo of ICA Guatemala in ContradictionsWe applied ICA’s ToP Participatory Strategic Planning process and the four levels of ORID to structure the week, and we shared the facilitation of the sessions. Day 1 was all about sharing Objective level data. We used the Historical Scan method to plot a shared history of ICA and ICAI, and then we reviewed the ‘State of the World’ of our membership by continent, our global governance and finances, and then the global ICA mission & values and the ICAI vision and ‘peer-to-peer’ approach articulated by the ICAI General Assembly in 2010.

Seva Gandhi of ICA USA leads Strategic DirectionsThe following three days were focused on articulating the Contradictions to that Vision (Reflective level) and developing Strategic Directions (Interpretive level) and Implementation plans (Decisional level) by which to address them. We confirmed our Board roles and reviewed our Board role descriptions as a prelude to implementation planning.

A highlight for me was the storytelling icebreaker that we invented at the start of the meeting, and returned to again and again – one of us would pose any question about ourselves or our involvement with ICA, and we would each answer it in turn. That turned out to be a simple but rich and insightful way to get to know each other.

It helped our process enormously that we used our own ICA methods, with which we were all quite familiar. Notwithstanding all that we found that we have in common, I was struck again and again by how differently we all think – that ‘human factor’ of culture at play!  That brought home to me just how valuable is face-to-face time together, especially for a largely virtual team.  I find it hard to imagine that we might otherwise ever have understood each other sufficiently to become effective as a Board or as a team in our 2 years together, let alone to raise our ambition for our service to the membership as we did.

ICAI global communications virtual meetingAs a largely virtual Board, and the leadership of a largely virtual global community, it was instructive also for us to experience the frustrations of slow internet access with which our African colleages have to contend so often when they join us in an online meeting.  We did eventually manage to connect virtually with our web developer and global communications team, and were very excited to see our draft new website taking form. We also managed to share some social media updates with the wider network during the week – but we quickly learned that if we all went online at once, when we returned to within wifi range at mealtimes, then we would all end up frustrated.

We were grateful for the virtual support and encouragement that we recieved from remote friends and colleagues, and appreciated every ‘like’ and comment.  I also enjoyed connecting on twitter with colleagues meeting at the same time at the IAF North America 2015 conference in Canada, sponsored by ICA USA, the ToP Network and ICA Asssociates. (I like to think that our photos of elephants and giraffes trumped theirs of elk and grizzly bears)

The subsequent regional gathering was attended by 17 Directors and staff of ICAs and partner organisations from across the region.  It began with a World Cafe conversation to get to know each other and our interests and asprations for the gathering, and then brief presentations from each of the organisations represented. The rest of the week was to be largely Open Space, ‘Sharing Approaches that Work’, followed by one day of strategic planning for the region.  I very much appreciated the opportunity to get to know some that I did not and to renew my acquaintance with others.  It seemed to me that the interchange within the region, and between it and the other regions represented by ICAI Board members, was very valuable.

ICA IAF collaboration with John CornwellI was also delighted that IAF Africa Director John Cornwell (also an ICA:UK Associate and for many years an ICA colleague in Africa) was there to lead a conversation on the potential for greater collaboration between IAF and ICA, at the local and the global levels, and to learn that the IAF Board is very supportive of that as I am myself.

I returned home energised and enthused myself, and excited by the prospects of a newly energised and enthused ICAI Board. Since January the Board is also enlarged from 7 to 8 members, with the very large Europe & Africa region now reallocated among three Vice Presidents (Europe MENA, East & Southern Africa and West & Central Africa respectively), and I think that too will be enormously helpful. I am encouraged by the increasing numbers of ICA partners and related organisations expressing an interest in joining ICAI as Associate members – including last week in East Africa, and also in Russia where I will be delivering ToP facilitation training next week.  I am looking forward to a growing and  strengthening global network, sharing ICA’s values, and supporting each other through peer-to-peer collaboration in our shared mission of ‘advancing human development worldwide’.

Full documentation of the meeting will be included in a new business plan to be finalised at our online Board meeting June, for approval at our online General Assembly on July 21.  In the meantime, join me in celebrating our new Strategic Directions!  In 2015-16 we will be…

ICAI Board 2015-16 strategic directions

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