Leading the Big Conversation at #IAFEMENA17 in Paris

Join Mike Pounsford and me for our session at the upcoming 2017 IAF EMENA conference Boosting positive change – the power of facilitation, October 13-15 in Paris! Our session Leading the Big Conversation will be on the Saturday afternoon from 2pm.

This facilitated workshop will illustrate the Big Conversation process, and help you to explore your future using visuals and conversations. The Big Conversation supports the implementation of change by enabling teams to understand strategic goals and translate them to local actions. It uses visual approaches that are memorable, accessible and relevant. The workshop will be experiential, and illustrate this approach using insights and ideas generated by participants thinking about their own futures.

Like me, Mike is an IAF Certified Professional Facilitator and an enthusiastic user of ICA’s Technology of Participation. He is also President of IABC UK, the UK chapter of the International Association of Business Communicators. For more on our efforts to promote mutual learning and collaboration between facilitators and communicators and partnership between IAF and IABC, and on my session at the recent IABC Europe MENA conference in London, see Facilitating transformation: reviewing the past to prepare for the future at #EuroComm17.

Register now to join us! I understand that IABC members are welcome to register for the conference at IAF member rates.


For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining my free facilitation webinars online, and IAF England & Wales’ free facilitation meetups in London and elsewhere.

 

A welcome opportunity to pause and reflect this summer

This June completed my fourth year in business as Martin Gilbraith Associates Ltd, and in October it will be 5 years since I went freelance from ICA:UK. Following what has been a bumper year for client work, for the first time in probably 15 months I am looking forward to several consecutive weeks of desk time, free of delivering client contracts – and a holiday in August after that!

In the last 12 months, it turns out, I have delivered 26 contracts for 18 clients in 9 countries, involving 32 face-to-face and 3 virtual events and 24 facilitated processes and 11 facilitation training courses. That has involved 73 nights away from home, 18 in the UK and 55 abroad. No wonder it felt like a bumper year – that represents an increase of around 70% in client work compared to my first four years of freelance practice, and the contracts on average were larger too.

I have been fortunate and grateful to enjoy a diverse and stimulating, often inspiring, range of groups and contexts to work with this past year. Recent client contracts for facilitation have included large and multi-event, multi-stakeholder strategic planning processes with international NGO networks such as ICUU, Girls Not Brides and Eurochild (above), and smaller, relatively simpler strategy and planning retreats such as with CENTR, Wells For India, Lorensbergs and the Peel Institute. Also large and relatively complex and challenging international team meetings such as with Amnesty International and Oxfam OPTI, and a small but complex and challenging closed Ministerial Forum with the International Union on Tuberculosis and Lung Disease. Also a conference of activists on refugee and migration issues with Amnesty UK, and facilitated leadership development labs, face-to-face & virtual, for managers of Astra Zeneca. Facilitation training has included courses with civil servants of Ofgem and the Care Quality Commission, for agile finance software project managers of Santander and bereavement counselors of the Dove Service, and for diverse groups on public courses in London, Brussels, Geneva and Moscow. I lost some bids for work, and had to turn down some opportunities as well, but I wouldn’t have wished for any other workload.

It is no wonder then that I have spent less time on other things. My volunteer time has reduced since I completed my four year term as ICAI President in December, although since then I have somewhat increased my time growing IAF England & Wales‘ activity and leadership team and partnership with IABC.

Readers may have noticed that I have managed fewer blog posts (only 20 this past year from an average of 32 the past four), and only one of my “bi-monthly” free facilitation webinars – plus in May What does it take for people to align behind change? with Michael Ambjorn, published today by MILE Madinah on YouTube.

So, what do I hope to make of this opportunity to pause and reflect?

Mostly, I hope to take the opportunity to reflect and learn from this recent experience, and share some insights here on my blog – so watch this space!

I hope to review my recent years’ ToP facilitation training end-of-course participant evaluations, and launch an online survey to invite past participants to share something of what they have applied of their learning and how, and what difference their training has made to them and the groups they work with. I hope to draft and begin to post some more facilitation case studies from my facilitation work of this last year, and request further client feedback.

I hope to schedule one or two more free facilitation webinars for the autumn, and share a recording of one already scheduled for this month with IAF India – with Martin Farrell of IAF England & Wales, on the topic of co-facilitation (below).

I hope to catch upon some reading – next up after Penny Pullan CPF’s Virtual Leadership, Responsible Facilitation by Jim Campbell formerly of ICA Belgium.

Also, I have some advance preparation to do for delivery work in the autumn, including for my new IAF-endorsed Meetings That Work courses in London & Brussels in September, with Bill Staples of ICA Associates (book here). And I hope that my calendar for the autumn will continue to fill itself – so do feel free to contact me if you’d like to help with that!

In the meantime, I am hoping also to enjoy some more summery good weather, and all that goes with it – at home in London, at the WOMAD music festival later this month and in Sitges in August.

Wishing you an opportunity to pause and reflect as well when you can…


For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining my free facilitation webinars online, and IAF England & Wales’ free facilitation meetups in London and elsewhere.

Adapt • Invent • Evolve: reviewing the past to prepare for the future at #EuroComm17

Thank you to everyone who participated in my plenary session Facilitating transformation: reviewing the past to prepare for the future at this year’s IABC Europe MENA conference #EuroComm17 in London today.

In the session I demonstrated a participatory approach for a group to review the past to prepare for the future, by applying the ToP Historical Scan method to reflect together on the journey of development of the communications profession.

Here I am sharing some links to some resources and case studies that I mentioned during the session, and perhaps some that I didn’t, plus (below) some some tweets from the session the timeline we created:

etf20

  • ToP Historical Scan (‘Wall of Wonder’) overview – pdf
  • The Art of Focused Conversation – book
  • Four steps to a universal principle of facilitation and learning – blog post
  • Facilitation case study: Celebrating 20 years with the European Training Foundation in Turin – #ETF20 – case study
  • Transformational Strategy: from trepidation to ‘unlocked’ – case study
  • Staff Away Day with George House Trust – case study
  • Reviewing the past to prepare for the future: #FacHistory in Copenhagen – blog post
  • #IAFEMENA17 conference, 13-15 October in Paris – IAF
  • ToP (Technology of Participation) facilitation training – blog
  • books and sticky walls – ICA:UK

Please share your own reflections in a comment below:

  • What can we learn from experience of the ever-changing and growing communications profession about how communicators might best adapt, invent, evolve and transform, as professionals and as a profession?
  • How might you apply this method, and facilitation more broadly, in your communications work?
  • What potential do you see for greater mutual learning and collaboration between facilitators and communicators, and for partnership between IAF and IABC?

For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining my free facilitation webinars online, and IAF England & Wales’ free facilitation meetups in London and elsewhere.

Free facilitation webinar – What does it take for people to align behind change?

Are you interested to learn more about facilitation, and ICA’s Technology of Participation (ToP) methodology in particular – in a free, one-hour, interactive online session that offers an experience of virtual facilitation as well? Please join me for my new series of free facilitation webinars!

Register now on Eventbrite for the next session on October 17 (postponed from August 15) and register your interest on Surveymonkey for future dates & times and topics to be scheduled. To review past session recordings and other outputs, and for provisional future dates & times and suggested topics, see free facilitation webinars.


2 300x600What does it take for people to align behind change?

Monday 17 October, 13.00 BST 

In this session we shall explore what it takes for people to align behind change. This is the question that brought together 69 facilitation, communications and change management professionals over two one-hour twitter chats last October during International Facilitation Week 2015.

I shall be joined for this session by Michael Ambjorn, immediate past Chair of the International Association of Business Communicators (IABC) and one of my London-based co-hosts for the twitter chats; and again by Sunny Walker of the Virtual Facilitation Collaborative.

We will invite you to share some of your own experience and insights on what can be done to help people to align together to make change happen. We will share six top tips and tools that were shared during the twitter chats, and how the 4-level ‘ORID’ model of ICA’s ToP Focused Conversation method was applied to structure the process. We will share examples of practical application including how over 1,000 IABC leaders were engaged, aligned and activated to extend the organisation’s reach and deepen its impact.

A particular aim for the session, as for the twitter chats, is to bring together facilitation, communications and change professionals, and all those with an interest in these fields, to connect with and learn from each other and to make connections and foster broader collaboration between our associations and between our professions.

Feel free to tweet with the hashtag #FacWeekChat!


Each session in this series of free facilitation webinars will be hosted in Adobe Connect for a highly interactive learning experience.

Each topic will be addressed by a short case study or other presentation, supplemented by links to further online material for later reference. Sessions will apply tools and techniques of virtual facilitation to help participants to engage with the material and the presenter, and with their own and each other’s experience on the topic. A short technical orientation directly before the session will introduce the features of the virtual meeting room and the tools to be used. A brief closing reflection at the end of the session will invite reflection and learning on the facilitation process and virtual tools as well as on the content of the session.

For full voice participation in the session for a more conversational experience, microphone rights will be available to up to 15 participants who are first to login and set up their audio. Others will be able to listen and interact via their keyboard alone.


Register now on Eventbrite, and register your interests on Surveymonkey.

For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining IAF England & Wales’ free facilitation meetups in London and elsewhere.

Join me for ToP facilitation training in Brussels in 2016!

MG ToP 2016 in BrusselsI am pleased  to announce six new public courses in Brussels for 2016. Please join me if you can, and share these details with friends, colleagues and networks who might be interested.

Now in their third year in Brussels, these courses are scheduled in partnership with Social Platform, the largest platform of European rights and value-based NGOs working in the social sector, and provided under license with ICA:UK, the participation & development charity.  They are scheduled in pairs to allow 1, 2, 3 or 4 days of training at once, in April, June & November – read on for courses and dates.

Book online now  – for full details of each course, and to book, just follow the links from the course dates below.

I am pleased to offer discounted rates to voluntary organisations and independent professionals, and in particular to ICA colleagues, to staff and members of Social Platform and Concord Europe, and to members of IAFIABC & CMI. Please ask for details if you do not receive them through those channels.

Please contact me with any questions or for further details – including how to commission a tailored course for your group, and availability of scheduled public courses in the UK and worldwide. See also ToP facilitation training at your place – and free places for you!


Photo by Adam Swann

“I would recommend the course to others as something that can easily be used in practice for leaders, facilitators and participants of group meetings” – Pierre Baussand, Director, Social Platform, Brussels.


FC&CW method imagesGroup Facilitation Methods

Introducing the foundations of the Technology of Participation (ToP) approach, two powerful techniques for structuring effective conversations and building group consensus

2 days4-5 April, 27-28 June & 7-8 November 2016 in Brussels

How can I have more purposeful & productive conversations, bring out the wisdom of a group, encourage feedback between people, and reach shared awareness in meetings? How can I generate and weave together a diverse range of ideas, develop creative solutions and build a group consensus?

This course provides a structured introduction to the ToP Focused Conversation and Consensus Workshop methods, which form the foundations of the ToP Action Planning method, Participatory Strategic Planning and other applications.


Action PlannningAction Planning

Participatory planning for short-term projects and events 

1 day – 6 April 2016 in Brussels, 9 June & 20 October in London. (Sorry, 29 June in Brussels has been cancelled.)

How can I get all members of a group to participate in planning a project or event together, and build their commitment and responsibility so that they can successfully implement their plan?

This course introduces a structured, participatory process to enable the successful implementation of a group project or event.  The ToP Action Planning method uses the ToP Focused Conversation and Consensus Workshop methods to engage all members of a group effectively, and so it builds commitment and ownership at all stages. The method is suitable for planning short to medium-term projects, or completing projects that have stalled.


Participatory Strategic PlanningToP Participatory Strategic Planning

Bringing people together to create strategies for action

2 days – November 9-10 2016 in Brussels

“How can I enable my group to come to a common vision for their future? How can I help them make their vision happen by creatively addressing the root causes of the challenges that are blocking them, rather than focus simply on fire-fighting and problem-solving? How can I ensure a real sense of ownership, so that for once their plan actually happens?”

The course presents a structured long-range planning process which incorporates the ToP Consensus Workshop method for building consensus, the ToP Focused Conversation method for effective group communication, and an implementation process for turning ideas into productive action and concrete accomplishments. Those with more experience of facilitation, strategic planning or ToP facilitation may need no further support to apply the process effectively in their own situations, and for others the course serves as a powerful, experiential introduction to the process.


BOOK NOWor please contact me with any questions or for further details.

For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining my free facilitation webinars online, and IAF England & Wales’ free facilitation meetups in London and elsewhere.

What does it take for people to align behind change? Six top tips & tools from #FacWeekchat

#FacWeekChat 2015This is the question that brought together 69 facilitation, communications and change management professionals over two one-hour twitter chats on October 23, during International Facilitation Week. In this post I’ll share six top tips and some of the tools that were shared in response.

The twitter chats were co-hosted by Michael Ambjorn of the International Association of Business Communicators (IABC), Faith Forster of the Change Management Institute (CMI) and myself for the International Association of Facilitators (IAF). Our aims were to bring people together to connect with and learn from each other on a topic of mutual interest, and also to make connections and foster broader collaboration between our associations and between our professions.

Participants were located as far afield as Canada, USA, Serbia, UK and India. Our experience of change included local and international work with large and small organisations in a variety of sectors and industries including health, education, IT, faith and international aid & development.

So what did we learn? What does it take for people to align behind change?

1. The context must be conducive. People align behind change “when external pressures have made the need for change evident”.  “The facilitator as midwife can only help a client that is already pregnant”!

2. High level vision and goals, and ideally values as well, must be clear and shared. Alignment happens when there is “a clear purpose… before a decision on what to do, a focus on energy & momentum for change”.

3. There must be inclusive and authentic participation. “Holistic participation in co-creating vision is the key to create buy in”.  “Co-design, co-creation, collaboration”. “Convene all with a stake in change”. “Everyone wants change, but no-one wants to be changed”.  Alignment does not happen “when when people forget that changes requires the involvement of others” or “when change is imposed from above without proper consultation or facilitation”.

4. Humility, patience and deep listening is required. “Be honest and transparent about the challenges that will be faced, otherwise when failure happens you lose people’s trust”. “Take time, constant process checks, take time, listen, take time, acknowledge resistance (did I mention take time?)”. “Come to terms with the antibodies in the system and talk candidly about them”. “The disruptive power of good listening skills”. “Pay as much attention to the intangibles amongst people as to what is explicitly being said”.

5. Be open to what needs to emerge, while remaining focused on the vision. “Start with possibilities rather than a project plan” and “be aware of groups emerging needs… [allow] the group synergy to flow”.  Alignment did not happen “when people didn’t respond to emerging needs, and when personal issues took precidence over common vison”.

6. Nevertheless, leadership must also be be clear, decisive and inspiring.  “Be a leader that makes tough decisions. The notion of change is disruptive, but strong leadership can mitigate people risk”. Make a “powerful invitation, expressed openly with integrity”. “Discussions about change are so often are negative, ie. about failure – we need to inspire people, enable them”.

What tools and techniques can help?

Favoured approaches to addressing the challenges of aligment and change included the Art of Hosting/Art of Participatory Leadership, Organisational Development, Quality Management, Coaching and Mediation, Graphic Facilitation (especially in multilingual contexts), the work of Perry Timms on ‘hacking adaptable organisations’ and of course ICA’s Technology of Participation (ToP).

Some of the particular tools referenced were Story Boarding and Lead with a Story, My Goals My Action Steps, Power/Interest Matrix, RASCI, Ladder of inference, CSITO’s Constellation Collaboration model and the ToP Focused Conversation method.

What can we learn from each other?

What can communications and change management professionals learn from facilitation? “If you want to bring people with you you have to involve others, and facilitation is a great way to do that”. Facilitation “can help transform communications ‘from cascade to conversation'” – “communicators can learn from facilitators about how to structure conversations once people are engaged”. “Change management can get caught up in project management processes – facilitation keeps the focus on what is important”. “At a simple level, facilitation can help managers learn to run more productive and enjoyable meetings”.

What can facilitators learn from communications and change management? How “to get people ‘in the room’ for facilitation, to engage all those who will never be ‘in the room’… and to communicate the results”.  Also “good use of data gathering tools”, “ways to measure/evaluate the outcomes of their facilitation work” and how to “draw out stories as they relate to the task at hand, and use these stories for sense making”.

We could all benefit from each other’s professional standards and competency models – IAF’s Facilitation Core Competencies, IABC’s communications Global Standard andCMI’s Change Management Foundation & Master Competencies.

For more of what we shared, including links to many of the examples and tools referred to, see the edited highlights on Storify or find all 707 tweets at #FacWeekchat on Twitter.

Please add your own thoughts in a comment below, or of course on Twitter with the hashtag #FacWeekchat!


For more on my work, and what others have to say about it, please see how I workwho I work with and recommendations & case studies – or view my profile and connect with me on LinkedIn.

You can connect with me also by joining my free facilitation webinars online, and IAF England & Wales’ free facilitation meetups in London and elsewhere.

What does it take for people to align behind change? #FacWeekChat 2015

#FacWeekChat 2015Celebrate International Facilitation Week 2015 by joining #FacWeekChat on twitter, to share your experience and to connect with and learn from others.

International Facilitation Week, 19-25 October in 2015, is an annual event convened by the International Association of Facilitators (IAF) and intended to showcase the power of facilitation to both new and existing audiences, and to create a sense of community among facilitators and their groups worldwide.  The last two years I partnered with Ben Ziegler of IAF in Canada to host twitter chats on the history and future of facilitation and on interactivity and diversity in facilitation.

For  2015, I am excited to be partnering to host a pair of twitter chats with Michael Ambjorn of the International Association of Business Communicators (IABC) and Faith Forster of the Change Management Institute (CMI), all of us located in London.

We hope that partnering together on a topic of mutual interest will not only attract more people to join the chat, but also help to make connections and foster broader collaboration between our associations and between our our professions.  Already some reciprocal conference discounts are available to members of the three associations – for example at this year’s IABC Europe MENA conference in London that I reviewed in Power to the People, and the power of facilitation and communications in partnership and the upcoming CMI conference Change in the Age of Disruption (11-12 November in London, Sydney and online).

Please join us on Friday October 23, 10-11am & 4-5pm UK time – join either or both chat, according to which times suit you where you are.

The topic for the two chats this year will be change, and what can be done to help people to align together to make change happen. Each chat will include 6-8 questions for you to respond to, spaced out throughout the hour – and of course you can respond to others’ responses, and add questions of your own, as you might in any chat.

The many tweets of a twitter chat are followed by using a common hashtag, in this case #FacWeekChat as in previous years. We will document the chats on Storify, as we have in previous years.

New to Twitter, or Twitter chats (Tweet chats)?  Check out Twitter Chats 101: A Step-by-Step Guide to Hosting or Joining a Twitter Chat.

Please join us on October 23, and tweet to invite all your twitter friends. Got questions that can’t wait? Contact any of us via twitter – @martingilbraith, @michaelambjorn, @faithforster.

What else will you be doing to celebrate? Please let the world know by tweeting #FacWeek or @FacWeek, and so connect and join with facilitators and others worldwide in promoting the power of facilitation!